Question about HP 1040 Plain Paper Inkjet Fax

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Can't print copies

I did as you suggested, unsuccessful.
Do you have any other possible options?

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Can't find the 1st post as to the suggestions so I'll just give you alist of things to check.


Can't print because it comes out blank????

1- original docs are facing the wrong way
2- ink is dry, check the cartridge head
3- try the care & maint. area of the manual

http://www.retrevo.com/search/v2/jsp/downloadPage.jsp?doc=02c3572ff6a11ac342ae55fe4e15c1a2&q=hp+1040+fax&e=1

Posted on Jul 15, 2008

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Savin 3515 MF - when printing - Intermittently but often it prints where you can see shadow print from some other item that has printed before it. I keep going in and cleaning the roller (just wiping it...


There are only 2 possibilities with this problem. 1 is the PCU or Photoconductor Unit. I am guessing that this is what you had replaced 3 months ago? If so you may have to have the dealer replace it under warranty. The other possibility is the fuser unit and fuser rollers. I would not suspect these as much because if the fuser rollers get bad enough to start double imaging then they will usually do it every copy, not occaisionally.
The hardest part of your issue is in the fact that it is intermittently happening. If it were every copy/print then I would suggest shutting the machine off while in the middle of the copying process so you counld see if the double imaging was there before the page went thru the fuser. If it were then that would prove the PCU was at fault. Since this does not happen all the time, that troubleshooting technique is of little to no use.
When you say cleaning the roller are you taking about the drum? The Greenish/Blue colored "cylinder" that you see after opening the right side door? That cylinder or drum should always be clean as it is cleaned by the drum cleaning blade after each copy is produced. If you are having to clean it manually then I would suspect even more that the PCU is bad. If this is the case then I would really complain to the dealer that installed it. Also if you have the service order when it was replaced that should give you the page count when it was installed. Check that against the current count. The PCU is suppose to last at least 45,000 pages.
Good Luck and Thank You for using Fixya.

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I believe that we've had this since 2007 possibly before. I am trying ti figure out if it's still under warranty because the copies that are being printed out are awful.


The manual (available here) says there's only a one-year warranty. Unless you purchased an extended warranty from the retailer along with this product, you're not covered.

As for the poor print quality, it may be time for a cleaning. The manual covers maintenance as well as troubleshooting suggestions.

Good luck, and thanks for using Fixya!

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Copies made are totally black. what do i do? i changed cartridged, put in new paper then copied. it copied fine after 20pages, copy sounded like it was jamming up, paper came out with some parts black....


Hello limay_uera

Please check your Printer setup. or options ( I am not familiar with this printer. what terms they use- I'm not sure) Ther will be options for Print in Color or Black. Make sure the radio button for COLOR is checked. This way, black and color both will print in the correct color. So leave it on color even when you want to print in Black. The black radio button is there for a different reason.
Hope this will help you.
luciana44

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