Question about Creative Labs Zen Digital Media Player

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My zen screen just shows a white screen and black syuff how do i fix it

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  • FoolishCat Jun 06, 2008

    By brother threw my 4GB Zen at me the other day, and at first the screen came up with a load of coloured lines down one side. The next day when I turned it on, I found that the entire screen had turned white. I can get music to play, but I have no control over it, and finding the right menu to playback is a bit hit-or-miss.



    I've tried resetting it, which has worked for me before when it froze, but it's not working for this. Does anyone know of any other way to fix it? Or where I could get it repaired. Because it was mishandled, the warrantee doesn't cover it. I'm really upset by this, and would SO appreciate any help!

  • lauralm08 Nov 03, 2008

    i stood on mine and the screen smashed, its got cracks init now and 3 black blobs on the screen, I got it from argos so do i send it to them or to zen to get repaired? ive just been reading some of peoples responses to sending them off they were getting different players sent back to them.

  • Anonymous Nov 07, 2008

    I have same problem :((

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1 Answer

The screens broke, to be precise. the same thing happens to an LCD television, i guess, when the screens been broken.

Posted on Jun 06, 2008

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Sounds like the screen whend under some pressure and cracked, you'll have to replace the screen.

See how to open up your zen at this site.

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http://drivers.softpedia.com/progDownload/Creative-ZEN--GB-Firmware-Download-41209.html

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honestly mate, i wouldn't even bother.the same thing happened to me, with the multi coloured strips and all, but with the strips i just pressed the scrrn and they didnt show, a week later the screen when black just like yours, but the music was still playing.
But as you said, aslong as it plays music who cares.
i know this isnt really a suggestion on who to wix it, but if it is still in the warrenty i'd take it back to the store you brought it from and get them to replace it(hopefully all the music you had on it is on you computer)
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I have the same problem .. But i found a trick ...When you have a blank screen.
1 you must listen music else press play until you listen it
2. flip the switch on the side to lock position
3. press on buttom the next tune 1-2 seconds
4. you will have a black screen ( you listen the music again)
5. flip the switch on the side to normal position.
6 the screen appear ok now..

7. else repeat ( most time once is ok but sometimes 2 or 3 times)

connex_bern

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1 Answer

Zen


Do you mean on your Zen's LCD Screen?.. It's a break in the LCD Screen.. It's fixed by replacing the LCD itself. Take it to the nearest Maintenance Shop or Zen Center to get a new LCD Screen

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