Tomtom go is hanged

Hello :

I recommend you to reset your GPS to solve this problem .

To reset your GPS , try this please :

1:Charge your TomTom for at least 2 hours to avoid any issues upon resetting.

2:Locate the "Power" button at the top right of the device. The Power button is on the top right-hand corner of each device, just as the one shown in the picture.

3:Hold down the "Power" button until the device resets. TomTom warns that this reset process can take more than 15 seconds to complete.

4:Release the "Power" button once the device resets. Your unit is now reset.

PLEASE DON'T FORGET TO RATE !

the other users who faced the same error tried this instructions and solved the problem as follows:-- We have a result!
After calling the helpline to find it was number unobtainable! I returned the unit to Halfords who called another helpline number. They took my e-mail address and when I returned home an e-mail was waiting with the following instructions which worked.
I now have a fully functioning TomTom! Thanks for the advice fellas:

Thank you for contacting TomTom Customer Support.

In this email you will find the solution for the error on your TomTom. This solution can be used in the following situations:

• The device hangs in the start screen (splash screen)
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

I have (had!) the same problem as you and I found this thread:
http://www.tomtomforums.com/tomtom-go-920-920t-930-930t-940-950/19455-remote-control-arrow-buttons-dont-work.html

I downgraded to the 8.302 version and the problem is solved!

Jacques

i just bought a tomtom one iq. how can i register and get the £10?

hi,

thank you for using Fixya.com

click on this site you be directly connected to the manual including to solved your problem how to reset your unit geneal.. http://download.tomtom.com/open/manuals/gox30/FullManual/refman/TomTom-GO-en-GB.pdf hint go to page 64 there you can view how to reset your TomTom enjoy. hope i help you on this matter. please don't forget to "rate" our answers properly



hint go to page 39 of the page GENERAL Reset guide.

please don't forget to rate our answers.

phone number for service

Hi - have had the same problem - if you look on the tomtom website and support they have a list and one is flashing red cross. You need to follow the steps to format the tomtom. I did this and it worked and it included the update. i havent reconnected since i have it working now. I think its a software problem with HOME. Make sure you do a back up on home and make sure you follow step by step. close HOME before you start to reformat and also in the preferences turn off the automatically connect to home when you plug into your computer or it keeps flashing up on the screen to correct. the only solution is to format it. i bought mine two days ago and the first one stuffed up so took it back for a replacement. this one worked when i turned it on but turned out the flashing cross appeared when connected to computer (i have a mac). good luck

Go to:
http://www.tomtom.com/support/index.php?Language=1&query=white+screen&FID=9080

If reset fails, read on the same page for more instructions...

Please press the reset button on the device. This should solve you problem. If not you are going to have to reset the device back to origanl specs. This is done by going to the option while the device is turned on.

I bought new phone before 3 days again,
my phone hange again and again
please give me formating software my email id [email protected],

i hopping for your favour,

with thanks and regards,
Virbhadra Zala