When I turn on my computer, I get an error page that says...Could not locate a valid definitions file. Please go to the Program Options Page and click "Update Definitions" to download a definitions file. Also, my Webroot Spy Sweeper is atuomatically scheduled to sweep every week. It would not sweep on the last scheduled date. I tried to do a manual sweep, but it would not sweep. Also states 4 critical shields are off. I'm fairly new to the computer world, I'm also a grandma. Not that computer savy. No one I've spoke to knows what I can do.
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Re: Spy Sweeper won't sweep
I have seen this problem a couple times. The only fix that seems to work is uninstalling Spysweeper and then reinstall it again. If you go to start>Programs>webroot you will see an uninstaller. Run that, reboot the computer, then reinstall again from your install disc.
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i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.
this sounds like spyware in the registery download any spyware removal tool and run this offline then run your antivirus program and see if this gets rid of the problem if this still exists then save all files and emails out and re-install operating system.
This is the problem for not registering the
software. U registered and getting updated definitions.U getting serials from lot of website for registering the software. ok. After that the
problem is over. ok. or better to reinstall the software. That's all.
it is your purchased version or u got it from your friend or somewhere else.
if u purchased it then u have to just go to that site and follow the instruction to get some updation.
or this is your unpurchased version than it is good to remove it.
for that go to control panal and then select add/remove hardware or software. in this option u will get all the softwares.
select spy sweeper and select remove option.
that will remove spysweeper.