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Do you have DSL internet coming into the location where you are attempting to use the FAX machine? The reason I ask is because, if that is true, you may have a filter to reduce noise and that may be causing problems. I have DSL and whenever I use my FAX machine I have to unplug the filter from the phone wall receptacle and plug the fax line straight into the wall phone receptacle. Here is a photo of what
you may find if you have DSL.
PROBABLY BAD PHONE LINE, CAN TRY SOME OF THE FOLLOWING
SLOW DOWN THE RX TO 1700
TURN OFF ECM
INSTALL DSL FILTER EVEN IF ITS NOT A DSL LINE
MAKE SURE THE PHONE COPANY KNOWS ITS A FAX LINE
IF ITS VOIP IT MAY NEVER WORK WELL
RESEAT ALL CONNECTORS IN FAX 3900
TRY SETTING TO MMR
MAY ALSO BE PROBLEM WITH THE SENDING FAX MACHINEOR, THERE PHONE LINE
Fax machine operation can be interrupted by DSL lines, however, because the DSL signal is also transmitted through phone wiring. This can result in a loss of data in the fax if steps are not taken to prevent it. Fortunately, this is not a difficult thing to fix.
Items you will need
Unplug the fax machine from the phone jack. Step 2
Plug your DSL filter into the phone jack. DSL filters are specifically designed to eliminate interference from the DSL line on your phone line. Step 3
Plug the fax machine into the phone line jack on the DSL filter. You can now use your fax machine and DSL line at the same time without risk of data loss or interference.
Fax machines usually only work over regular phone lines, not through digital cable or DSL systems. If your phone is a VOIP phone, it is a digital system and your fax will not work. It needs to be plugged into the Plain Old Telephone System (POTS) which is an analog system.
I'm not one hundred percent sure on this, but it does look like you need a separate phone line since VOIP revolves around using your internet as a gateway for making phone calls. And since majority of VOIP uses ethernet connections, or wireless, there is no phone line to use.
For a fax to work you do not need a broadband. What you need is a phone like. It seems that you are trying to use broadband for fax because it is the same phone line that they both are on. Sorry, will not work that way. If you trace back you will find that there is a little box that has the phone line coming into from outside. The box splits it into phone and dsl. It is this phone line that should go into the fax and not the dsl line.
So please remove the dsl line from the fax and connect the phone line and you will see that the fax works.
First check the setup/configuration and make sure the Fax is set to answer on 1 or 5 rings. If the line is dedicated to fax then it can be set to answer after the first ring. Fax machine works off a modem that listens for the ring and handshake tones. If the machine has been hit with a lightening spike then the hearing portion may be dead. Translation: Your fax machine is Deaf and can not hear the ring. It will never answer and do the fax handshake required. If it is a new machine and still under warranty. Take it back as soon as you can.
If this is a fax machine installed at work. Be careful, some phone systems used in the corporate buildings have too high a voltage and will fry the modem/fax card.
If this is a home machine with DSL. Make sure the DSL line filter is applied correctly. It will be clearly marked Phone or DSL line. Do NOT connect the phone/fax line into the DSL line connection.
You can buy a splitter to put on your line so you can run both devices. They sell them at the dollar tree big lots and everywhere else usually, and range from .59 to $2. as far as another DSL filter ask a friend neighbor or co-worker if they have or had dsl and have an extra filter. If not then you can pick them up for a couple of bucks at radio shack
U need to make sure the phone line is working. Hook a single line phone to the line, and hear whether tone is available, notices also is there any noise on the tone, this may affect the line condition. Make sure u plug the phone line to the "LINE" port.
If no tone on the line, then u need to check with the telco...