Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Broken Black Arm on Scanner Attachment (Detects insertion of documents)

Hi there On the document feeder under the cover which can be lifted when there is a paper jam there is a little black arm (catch) that detects when documents are inserted. Mine has snapped off. Is there anyway I can get a replacement or repair this myself. Many thanks in advance. Andrew

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Unfortunately, you can't buy the sensor finger by itself. You need the DADF Assy.

Duplex Automatic Document Feeder Assembly
Part Number: 004K07270

Posted on Jan 17, 2009

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I found the following information on the HP web site, under their support forum.


Clean the automatic document feeder (ADF)
If the product is not already off, press the Power button to turn off the product, and disconnect the power cord from the product.
Remove all originals from the document feeder tray.
Open the ADF cover.
Lightly dampen a clean, soft, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
Use the damp cloth to wipe any residue off the rollers and separator pad.

NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.

Close the ADF cover.
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Open the ADF cover, and lift the ADF mechanism.
Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.


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It is because the plastic arm sensor is either broken or is currently off it's axis. First open up the ADF unit and examine the sensor in the upper assembly. It should be able to flop up and down when opening and closing the unit. Basically, this sensor tells the scanner if there is paper present in the chute. If the sensor is not flopping and moving correctly, then the upper assembly cover will have to be removed to get to it. Let me know if you need further instructions on how to do it.

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The automatic document feeder keeps grabbing the paper on one side and therefore creasing the paper so that it does not go through


Lift up on the ADF roller cover and look for a piece of paper. Remove the blue guide bar and the end where the paper flips under. If you can't find paper put the blue bar back and close the ADF (automatic document fee) lid. Lift up the flatbed scanner cover and look at the far left side to see a piece of obstruction. Clear that and try making a copy.

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Could be a sensor in the ADF, or the hinge on the left rear of the scanner cover is broken.

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If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
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  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
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For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
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  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
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