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Charging my laptop

I have my brand new lap top plugged into the charger. Everything is connected correctly and it says that it is plugged in but not charging! What is wrong??? Why won't it charge??

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  • Jeffrey Pemberton
    Jeffrey Pemberton May 11, 2010

    Hi - brittathan - Was the battery installed when you got it or did you have to put it in? Either way, sometimes batteries are shipped with little protective plastic pieces on the contacts. Make sure these have been removed. If you didn't put the battery in yourself, turn your laptop off and remove the battery. There will be a slide lock and then a slide to remove the battery. Be sure not to let the battery fall when removing. Check the ends for the tabs and also the inside of the battery compartment. If you find any remove and replace the battery making sure it's all the way in and then be sure to re-lock it. Power up and check it. Either way, let me know what happens please. Thanks.




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If its not already fully charged, then you may be having an electronics issue. take it in and have it serviced.

Posted on Jun 04, 2008


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