Question about Dell Dimension 4600 PC Desktop

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DVD drive My DVD drive (D:) will not detect any DVD's. It all started when the drive started skipping on my DVD's and now it won't detect them anymore. I use Dell Media Experience and I've tried everything. My CD-RW drive (E:) works perfectly with Dell Media experience. Is this a software/hardware problem? And how do I fix this?

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  • 458 Answers

You need to by a disk for cleaning your CD-ROM. The laser has more than likely gotten dirty. Someone has put a dirty CD into that drive. It only takes a spec of dust to do this. Always wipe your CD'S with a cleaning cloth from the inside edge outward before you ever put them into your CD-Rom. Never clean in circles. You can buy a kit for this at Walmart or a Computer store.

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Posted on Jun 04, 2008

  • T&N Family Electronics Dean and Sherrie Terrell

    Did you try what I told you to do? I can keep helping you if you want me to. You need to tell me what you have tried.

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Posted on Jan 02, 2017

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at end of this instruction set, see link to review more questions/answers,as your issue with CD/DVD ROM will vary .


This document applies to HP and Compaq desktop computers with Windows XP, Me, and 98. Use this document to make Windows and the CD writing software recognize the CD or DVD writer drive. Start at Step 1; do not skip to other sections until Step 1 has been completed. Step 1: Does Windows detect the CD or DVD drive? Use Device Manager to determine if Windows is recognizing the drive:
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    • If a drive name is shown but contains an alert icon (an icon marked with an alert symbol, c00877301.gif ), then use the section Using Device Manager error codes to troubleshoot the problem. You may also use the next section Disc burning software does not recognize the original drive to reset the drive configuration.
    • If the CD or DVD drive is listed as normal but your disc burning software does not recognize the drive, Device Manager shows no special icons c00877302.gif . Windows is detecting the drive but the writing software does not. Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive .


here is a link that will give you several other questions and answers to CD/DVD ROM issues.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=11843&tmp_task=solveCategory&lc=en&dlc=en&cc=ca&lang=en&product=443069

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if dell go in get out and save.

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