Question about Dell 3100cn Laser Printer

4 Answers

ERROR 024 -965

WHAT IS THIS ERROR MESSAGE - CONTINOUSLY ASKS TO LOAD TRAY 1

CHECKED TRAY IS PUSHED IN

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  • Q Mod Jun 09, 2008

    We're having the same exact problem. No paper jams, correct paper type & size chosen... A solution would be great.

  • Anonymous Jul 11, 2008

    same problem

  • CALM Jul 16, 2008

    There must be something wrong with sensor . . . it always says to load tray 1 . . . which, alas, has plenty of paper in it.

  • Dianne64 Sep 22, 2008

    Same problem...I checked the properties on the printer and the computer both are set for plain paper.

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4 Answers

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You should check the page setup of the original document. If this is not set to match the paper in the feed then it wont accept it.

I was at this for a while, messing with printer settings and a fair amount of foul language before it clicked....My word document was in letter format. Once I changed this it all worked like a charm!

Posted on Apr 25, 2009

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Pull out the paper tray and set aside. Look inside the tray housing towards the back. On the bottom left and right sides you should see white plastic "stops". These stops are required for proper functioning of the paper tray. They are small white "T" shaped hard plastic pieces that snap in to holes at the bottom of the tray housing. (partially visible from the underside)

When you push the tray in, it rolls over these plastic pieces, releasing the spring in the tray, which in turn pushes the paper in the tray up against the printer rollers. Without these properly in place on both left & right sides, the paper will not be able to feed into the printer.

Hope this helps.

Posted on Sep 08, 2009

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Just came across this error with one of our users. It was caused by the slider in the tray not being placed in correctly and not on the correct paper size. As soon as the slider was moved and the drawer was closed, the issue was resolved. Hope this helps.

Posted on Sep 03, 2009

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I could be wrong but have you checked the paper type and size is the same on both the computer properties and on the printer. If in computer properties you have covers 2 selected then the printer will continue to ask you to load media until you have selected covers 2 on the printer menu.

Posted on Jul 28, 2008

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