Question about Compaq Presario Laptop

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Missing cdw/dvd I've done everything that is to be done by the computer to get it to reconize this drive but nothing seems to work it keep saying that it is missing and that there's an error code 39 of done all the troubleshooting updating there is to do for it but it still appears in the device manager with a yellow !.... please help i would like to watch my dvd and listen to my cds again.... I even tryed restoring anything i removed but that didn't worked either ... i noticed I may have removed something called athlon 64 processor driver... Please tell me that didn't ruin everything.... Please help!!! thank you

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I had this same issue with my Toshiba laptop, i was able to fix it by a registry entry.

If this is a Vista machine, your'e in luck, follow the instructions below.


Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318} In the right pane, are UpperFilters and/or LowerFilters listed? If so follow the steps below:


Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose "Export"...name this file filters and save it to the desktop.

Right click on LowerFilters and choose "Delete"...do the same for UpperFilters. Log off Windows and then back on. Check the drives.

Posted on Jun 04, 2008

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Posted on Jan 02, 2017

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