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This problem may occur if you haven't installed the software properly. Try these steps to resolve it.
Install the latest drivers from the website. To download:
1 Go to hp.com
2 Click on Support and Drives
3 Enter your product name or number, in this case just type in Officejet 8500 All-In-One
4 Hit go
5 Choose your operating system
6 Hit Next
7 Click on the link that says Driver - Product Installation Software
8 Save it to your desktop
But before Installing the Software, use the Disc that came with the printer so you can do an L3_Uninstall first.
To go for an L3_Uninstall:
1 Go to My Computer (XP), Computer (Vista and Win7)
2 Right Click on the Driver CD, The one that has the HP Logo
3 Open Util
4 Open CCC
5 Double Click on the icon that says Uninstall_L3
The Uninstall will prompt you to restart the computer once it's done. After doing so, Install the newly downloaded software.
Try scanning again.
*********Also You can always use the scanner with your Paint application. Just go to paint, Click File, and the Click FromScanner or Camera.
Hi, HP site said Vista doesn't support these scan buttons. Must scan using Paint. What a pain. MS should be ashamed of themselves.
you have to download and install from here(XP 32bit) :
h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=uk&product=79477&lang=en this :HP Officejet and PSC Full Feature Software and Driver
and this: Critical update to resolve an issue with HP Director after installing a new revision of Internet Explorer
The HP OfficeJet 6110 is actually a series of All-in-One Printers. Take a look at the following site (actually the HP (UK) site) and download the driver from that page. Hopefully, this will sort things out for you. Source(s):
Mainly you need to run the software setup, plug it in to the power adapter and to the computer, then turn it on when the software says to. If you don't have the software, it can be downloaded from the HP website: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3645100&lc=en&cc=us&dlc=en&lang=en&cc=us
go to control panel,click on printer, then add printer. select hp, then choose hp officejet R65 or R80 in the right hand side. after that u need to change the name to hp officejet pro 1170c. however, it only solve the printer driver , not the scanner. still can't use the scanner.