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Lens error

By jennbrady24 on Jun 04, 2008

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The lens on my Sanyo VPC-E760 will not close. I was not dropped, I was using it to take a picture and turned it off, but the lens never retracted. Now when I turn it back on, it is stuck in zoom mode and give an lens error message when I try to zoom back out, then it shuts itself off. Battery is fully charged. Any suggestions?

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Solution #1

posted on Jun 04, 2008

Agent Allan

Rank: Guru Cameras & Camcorders

Expert
Rating: 86%, 318 votes

Hey jennbrady24,
What is most likely causing the lens error is that something is obstructing the movement of the lens (i.e. sand). I would first try removing the batteries and the memory card and waiting at least 2 minutes and then reinserting them. If this doesn't work I would then try blowing compressed air into the lens to try and dislodge whatever is causing the lens to stop moving. If this doesn't work I would try placing the camera on a flat surface with the lens pointed upwards, then press and hold the shutter button while you turn the camera on. If none of these options work I would have it looked at by an authorized service technician. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

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