Question about Konica Minolta bizhub C351 All-In-One Laser Printer
We are using a Time Warner Cable email address (our ISP) and can't get this set up correctly. It's giving my support team (RS Office Solutions) error messages that it can't connect with the smtp server. We double checked the settings through email and it is a good email address, etc.
What are we missing on the Admin. Console that might be causing this NOT to connect with the mail server at biz.rr.com?
Any suggestions please... I can't find anything here at the office that shows (or explains) how to set this up. Like a users manual, etc., etc.
I figured RS Office Solutions tech guys are just missing something is all.
The basic requirements are:
The copier must have a valid email address to log in to the server and send messages.
Your network settings must reflect the server and protocol being used.
Usualy mimicing the settings from a computer works as it is basiclly the same thing.
The device should give you different errors if it cannot locate the server as compared to unable to log in.
Posted on Jun 09, 2008
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Model AR-M257 - I have several Sharp MFP devices at different locations and
all are set up to scan through our email server using a special account I have
just for this purpose. I have all of
them setup using the external IP address of our Exchange server (not its name
or FQDN) and I have firewall rules setup to allow SMTP from the WAN IP
addresses of our different offices to the LAN IP address of the Exchange server. It worked at all the others but this
one. I was getting the following error
when trying to send a status message (under Log) from the device to my email
account as a test: [error 973] incorrect
format for primary smtp server. And when
I tried to scan through our email server I would get "network error". However, a connection test succeeded. I had everything set correctly for SMTP and
DNS but as I was trying anything I could to get it working I went to mDNS under
Services and it was enabled. I disabled
it and then I could get a status message to be sent to me and we could send a
scan through our email server.
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