Question about Konica Minolta bizhub C351 All-In-One Laser Printer

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Can't get the setup correct to Scan to Email

We are using a Time Warner Cable email address (our ISP) and can't get this set up correctly. It's giving my support team (RS Office Solutions) error messages that it can't connect with the smtp server. We double checked the settings through email and it is a good email address, etc.
What are we missing on the Admin. Console that might be causing this NOT to connect with the mail server at

Any suggestions please... I can't find anything here at the office that shows (or explains) how to set this up. Like a users manual, etc., etc.

I figured RS Office Solutions tech guys are just missing something is all.

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  • Matt Schwartz Jun 12, 2008

    Thanks for the info. but what you are telling me, I already know. I'm trying to figure out WHY it doesn't communicate with the server when we do put in a good email and the pop or smtp settings for it to connect with the email server. Were using the same settings we would use to setup the email host computer, yet it still errors out. Whether the errors are the same or not, doesn't matter. It's still not working and we still don't have the answers were looking for. The manual doesn't give you any information at all on HOW to set up those settings for scanning to an email address. It's like were totally in the dark on this...

    Thanks for taking the time to "try" to help us out.

  • emily663 Jun 26, 2008

    We are having the same trouble. I can't find any info. in owners manual or from the Bizhub reps in our area. If you find anything else out, please share!
    Thank you!!


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The basic requirements are:

The copier must have a valid email address to log in to the server and send messages.

Your network settings must reflect the server and protocol being used.

Usualy mimicing the settings from a computer works as it is basiclly the same thing.

The device should give you different errors if it cannot locate the server as compared to unable to log in.


Posted on Jun 09, 2008

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