Question about Refrigerators
Model #ET8CHMXKB0 2
Ice builds up in the bottom of the freezer and when defrost kicks on water flows through two holes in the bottom on the freezer and into the refrigerator.
With a $140 technician visit, Whirlpool's Diamond Service diagnosed this leaking problem as a thermostat issue. For another $40, a new thermostat was installed. When the problem returned close to 30 days later -- takes time for ice to build back up -- Diamond Service said they'd have to charge another technician fee for a return visit and new diagnosis because it was past 30 days from installation...not to mention the likely charge of another part. Again it takes it about 30 days to know if a solution will work in this case, so this service philosophy might have us paying Diamond Service over and over. Sorry to vent, but this is nuts. It brings new meaning to the Whirlpool tagline -- The inside advantage. We're close to $200 in with nothing to show for it but a wet fridge. Any ideas on what I can do to avoid the Diamond Service scheme.
Thanks in advance for your insight.
I have the same problem and have taken the inside back panel of the freezer off to view the freezer coil twice. Both times (months apart) the freezer coil is frozen over and the drain and drain plate are clogged with ice. I defrosted with a blow dryer, cleared the drain and reassembled. All takes about an hour to an hour and a half. I did this to see if it would repeat and now it has again. It is actually a very common problem in freezers and is most likely either the fan (mine is running fine) or the defrost timer. The timer is a classic failure, so I plan to replace mine. They are usually mounted in the lower back compartment where the compressor is and should cost under $50.00.
Posted on Jun 22, 2009
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Posted on Jan 02, 2017
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