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Freezer water leaks into refrigerator - Whirlpool

Model #ET8CHMXKB0 2
Ice builds up in the bottom of the freezer and when defrost kicks on water flows through two holes in the bottom on the freezer and into the refrigerator.
With a $140 technician visit, Whirlpool's Diamond Service diagnosed this leaking problem as a thermostat issue. For another $40, a new thermostat was installed. When the problem returned close to 30 days later -- takes time for ice to build back up -- Diamond Service said they'd have to charge another technician fee for a return visit and new diagnosis because it was past 30 days from installation...not to mention the likely charge of another part. Again it takes it about 30 days to know if a solution will work in this case, so this service philosophy might have us paying Diamond Service over and over.   Sorry to vent, but this is nuts. It brings new meaning to the Whirlpool tagline -- The inside advantage. We're close to $200 in with nothing to show for it but a wet fridge. Any ideas on what I can do to avoid the Diamond Service scheme.
Thanks in advance for your insight.

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  • 4 more comments 
  • Anonymous Jun 06, 2008

    I have the same problem as DWhitakers freezer water leaks into the refrigerator. my model no. is ET22RKXGW03 whirlpool. I took the back of the freezer panel off and found the drain tube where the water drains when the defrost kicks in frozen solid. when the defrost kicks in now the water leaks into the refrigerator. I pored hot water down the tube and cleared it and the fridge worked fine for about a 30 days and the tube froze again and water started leaking again. I believe the switch that turns the defrost on is not turning on correctly for the right length of time or some thing like that. I need to know also what to change to correct the problem with out calling a repair man out.

  • bcurtis91 Aug 17, 2008

    I have been having this problem for quite wsome time now, every few months I take apart the freezer and use a blow dryer and hot water to clear the frozen drain. HOWEVER, this month it is different - lots of water but the drain pipe is not obstruced at all, water freely flows down the the drip pan under the fridge, did you find any solution to your problem?

  • Anonymous Sep 15, 2008

    I have Whirlpool model #ET1NHMXKT02 with ice-maker on left in the freezer. Every so often there is a noise (a hiss and drip if that makes sense), that is very subtle. Usually this happens after I shut the fridge.

    The Problem:
    I see there is water clearly leaking from the bottom of the freezer into the fridge, right where the thermostat is. There seems to be a plate possibly missing, (but not sure) that could be the solution. Either way, there is sitting water on all shelves and even in the crisper bins and sitting in the bottom of the fridge, under the crisper bins. There seems to be no drain, save for the one that is way uphill from the bottom of the crispers.

  • Anonymous Apr 19, 2009

    SAme problem here anyone resolve their issue?

  • Anonymous Apr 27, 2009

    Seems as if I have the same problem. Water dripping from the freezer down the back of the fridge and ending up in and below the crisper. I noticed ice build up around the area where I assume the defrost would be draining down to the pan. Yuck!!

  • scohun May 06, 2009

    I have the same problem as DWhitakers freezer water leaks into the refrigerator. my model no. is ET22RKXGW03 whirlpool.

    Water dripping from the freezer down the back of the fridge and ending up on all the shevles. I noticed ice build up around the area. I need to know also what to change to correct the problem with out calling a repair man out.

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I have the same problem and have taken the inside back panel of the freezer off to view the freezer coil twice. Both times (months apart) the freezer coil is frozen over and the drain and drain plate are clogged with ice. I defrosted with a blow dryer, cleared the drain and reassembled. All takes about an hour to an hour and a half. I did this to see if it would repeat and now it has again. It is actually a very common problem in freezers and is most likely either the fan (mine is running fine) or the defrost timer. The timer is a classic failure, so I plan to replace mine. They are usually mounted in the lower back compartment where the compressor is and should cost under $50.00.

Posted on Jun 22, 2009

  • temp_name Apr 27, 2011

    I had the same problem with this POS. If you DO NOT FILL THE FREEZER, no water will drip down the back and collect in the bottom. It is already a small freezer, so not filling it makes it practically worthless. My ultimate solution was to buy a Maytag, and use this Whirlpool POS as my garage soda and beer fridge.

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