Model #ET8CHMXKB0 2
Ice builds up in the bottom of the freezer and when defrost kicks on water flows through two holes in the bottom on the freezer and into the refrigerator.
With a $140 technician visit, Whirlpool's Diamond Service diagnosed this leaking problem as a thermostat issue. For another $40, a new thermostat was installed. When the problem returned close to 30 days later -- takes time for ice to build back up -- Diamond Service said they'd have to charge another technician fee for a return visit and new diagnosis because it was past 30 days from installation...not to mention the likely charge of another part. Again it takes it about 30 days to know if a solution will work in this case, so this service philosophy might have us paying Diamond Service over and over.
Sorry to vent, but this is nuts. It brings new meaning to the Whirlpool tagline -- The inside advantage. We're close to $200 in with nothing to show for it but a wet fridge. Any ideas on what I can do to avoid the Diamond Service scheme.
Thanks in advance for your insight.
Re: Freezer water leaks into refrigerator - Whirlpool
I have the same problem and have taken the inside back panel of the freezer off to view the freezer coil twice. Both times (months apart) the freezer coil is frozen over and the drain and drain plate are clogged with ice. I defrosted with a blow dryer, cleared the drain and reassembled. All takes about an hour to an hour and a half. I did this to see if it would repeat and now it has again. It is actually a very common problem in freezers and is most likely either the fan (mine is running fine) or the defrost timer. The timer is a classic failure, so I plan to replace mine. They are usually mounted in the lower back compartment where the compressor is and should cost under $50.00.
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The problem isn't the humidity control or temperature control. When the refrigerator automatically defrosts it goes through a cycle of heating and melting the ice build-up then drains this water to a tray at the bottom of the refrigerator (underneath). The drain tube that lets this water flow down to the bottom tray freezes so the ice begins to build inside the refrigerator section.
The solution to this is to defrost the tube so water can flow again. There are heating coils in the freezer section behind the plastic in the back that you must remove and defrost.
This is an inherent problem with a lot of refrigerator/freezers. You should probably have your refrigerator serviced and to check the heating capability of the coils to keep this tube from freezing. Otherwise put this on your monthly schedule of manually defrosting.
This would be from the defrost drain being clogged. Every few hours the defrost cycle will melt the frost from the cooling coils, the water from this cycle should flow down a drain in the bottom of the freezer, if this drain is restricted the water flows out the freezer onto the floor. See the link below for details on how to clean this out.
134a is the type of freon used. There is a defrost drain hole at the very bottom of the freezer usally below the back panel. It has a tube that runs underneath behind the back bottom of freezer section. It can get stopped up with slugg that keeps the water from getting to the defrost water pan. The water in the tube freezes and the water then runs out the front of freezer being it has no exit. . hot water or a hair dryer gun. If you have means to blow hole out after ice is melted will do a better job. Blowing warm water down hole through tube with mouth will knock ice out quickly but be very careful. also this ewill remove any trash build up in drain hole.
Hello, this sounds like you have a blockage in the drain tube, remove panel back of freezer..you may see ice build up...melt ice with hair dryer/heat gun...you will see a pan below evaporator...melt ice in pan...dry water up in pan with paper towel...now you should see a hole in pan that leads to drain tube...pour some hot water in pan..wait a couple minutes..mop up water and repeat this step 2-3 times....once you have done this find some flexible curatain wire or electrical wire..poke down the hole until you see the water drain..now it is clear..put back panel back and you are good to go. The reason you see water in the Freezer is because the water has been leaking into the freezer instead of running into the drain hole...If you need any further assistance please feel free to comment again. good luck! P.s Please don't forget to rate my solution thanks! Mike.
If freezer is icing up, you might have a defrost problem. Frost free models have a heating element that is controlled by a timer to automatically defrost ice, defrost timer turns on defrost heating element every 12 hours to melt ice in freezer and allow good air flow. You can test defrost element with an ohm meter(located inside freezer coils-will have two wires going to a plug connection), if OK replace defrost timer (located in various places depending on make and model when ice is gone take back cover off find drain hole and clean
Remove the food from the freezer and then remove the rear freezer wall . Should be 2-4 screws and maybe a clip on each side on the top vent . Once the panel is removed , useing a hairdryer , defrost the tray below the coils until you can see the drain hole . Defrost the drain hole until water begins to flow into the hole . Use a small hose inserted into the hole and blow out any debris which has accumulated . You can also use hot water to help defrost the drain hole . Once completed , reinstaal the panel and of course , food .
It sounds like your defrost controller has gone bad. I have an LFC25760 and had ice build up in the bottom of the freezer such that water would start leaking onto the floor. The ice build up in the bottom of the freezer was due to a failing/bad defrost controller. Behind the back white wall in the freezer compartment exists the cooling fins along with a heating element underneath. Due to moisture that comes into the freezer from opening it, frost/ice builds up on the cooling fins. Thus the defrost controller turns on the heating element to melt the ice/frost off of the fins which then drips into a metal pan which channels the water to a drain hole which drops into the drip pan underneath the fridge next to the fan. The problem is that the defrost controller doesn't keep the heating element on long enough or the cooling cycle comes on too soon thereby freezing the water and plugging up the drain. I had my defrost controller replaced (just outside the warranty period!) and it worked for about 1-month and then same thing happened again. Instead of paying for another defrost controller that would probably not work 100% my serviceman used the old paper-clip trick. He took a paper clip, stretched it out and then wrapped one end around the heating element and placed the other end into the drain hole. Thus when the heating element comes on the paper clip keeps the drain hole warm/hot and prevents the water from freezing. It has been 9 months since this fix and I haven't had any ice pooling in bottom of the freezer.
I had the same problem with my Jenn-air side-by-side
Your freezer has a defrost cycle and when the freezer temp is set too
cold, your drainage pan and tube freezes up (behind the back panels in
the freezer) and when that gets full it spills over too the bottom of
the fridge and keeps building up until you notice.
Un-plug fridge and put your food in coolers or another fridge.
Defrost the freezer, remove the ice from the bottom.
Remove the back panel/s (in the freezer).
Check the drainage pan. If it is iced up, you'll have to carefully remove the ice and check the drainage hole.
the hole is iced up, so is the first 1-2 inches of the plastic tube
leading to the main drainage pan behind and under the fridge.
You can use a hair drier to speed up defrost.
defrost the hole and tube I used round ended metal (nut pics or beater
attachment ends- avoid sharp objects) heated up in boiling water and
gently forced down into the hole and tube until defrosted.
Check flow(by pouring warm water) down and looking behind and under fridge(with flashlight) to see if flowing into main drainage pan.
Turn up your freezer temp and check with a thermometer. Your freezer temp was probably set too
Mine is going on 5 months with no problem. If this continues, it might be the defroster. Good Luck!
sounds like a drain clog in the freezer compartment above. remove the freezer rear panel and totally defrost the evaporator area, directly under the evap you see( under all taht ice) a small drain hole that has become frozen over, try defrosting with either a hair dryer( not a heat gun too much heat youl melt everything) or by pouring hot water donw the drain until you get a free flow of water down the tube. after its clear reassemble and you should be fine
sounds as though the defrost system has failed or the freezer defrost drain is blocked.
take off the back panel of the freezer and see if excess ice build up. if so, defrost carefully with a hairdryer.
at bottom is a drain. check if blocked with ice and if so melt off with hot water till water flows away freely.
if i'm right, appliance will start to work. if fault re-occure then defrost system is at fault