Look for: defrost timer not moving, i.e. locked up.
Contacts on defrost timer not making circuit to the defrost heater.
No power to heater.
Heater not working, open element, burned out, etc.
Defrost terminator defective. Not letting unit stay in defrost cycle. Could also interupt power to heater.
Defrost cycle too short. should be about 20 to25 minutes long and 4 times a day.
Evap fan motor not running or running inconsistantly.
Evap fan running in wrong direction or wrong speed.
Evap extremely dirty which blocks air flow.
Improper freon level.
I'd start with these items. Let me know if I can be of any further help.
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