Question about RIM BlackBerry 8700c Cellular Phone

3 Answers

Blackberry cell phone locked up

My screen is reading device error 348 and reset underneath. I have tried to hit the R button and remove the battery but neither works. Any ideas on how to reset the phone?

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  • chrisfoohey Jun 07, 2008

    im having the same problem

  • Anonymous Jul 26, 2008

    my blackberry has locked up. i have the correct password,but when I pressed the first digit of my password my blacberry was responding with two astrisks.

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I HAVE A PROBLEM SOME1 WAS TRYIN 2 UNLOCK MY PHONE AND ON MY LAST ATTEMPT I MESSED UP NOW I CANT UNLOCK IT AND ITS CANCELED BECUZ I WENT 2 ANOTHER PLAN BUT A
LL MY CONTACTS ARE IN IT HOW DO U UNLOCK IT

Posted on Jul 05, 2008

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Two things you could try: unplug the blackberry from the ac and remove the battery for a hour to discharge it. then place the battery back in and see what happens, if that doesn't fix it, see if you can reload the handheld software on the device. (if not aware on how to do this, your provider can help you with it). If that still doesn't fix it, then you have to replace the device.

Posted on Jun 14, 2008

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I have a big problem fix my phone, it says type blackberry when i go to unlock it and then the stars dont show on the password and it doesnt work

Posted on Apr 09, 2010

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2 Answers

Wheres the reset button.. my blackberry curve 8520 will not move of the vodafone screen?


Perform a soft reset on the BlackBerry by hitting the device's ALT, Right Shift/CAP and DEL keys simultaneously. The BlackBerry display then goes black, the LED indicator turns red and the reboot process continues. Depending on the model and software used, the device will reboot in a minute or two.

to do a hard reset take out the battery and the put it back.

Mar 01, 2011 | Cell Phones

Tip

How To Reset Your Blackberry Smartphone


<span style="font-weight: bold;">Soft Reset</span><br /> <ol> <li>Press and hold the <b>Alt</b> key. </li> <li>While holding down the <b>Alt </b>key, press and hold the <b>Right Shift</b> key. </li> <li>With both of those buttons still pressed, press the <b>Backspace/Delete</b> key.</li> <li>The display turns off to indicate that the reset has started, and the keys can now be released. </li></ol><span style="font-weight: bold;">Hard Reset</span><br /> <ol> <li>Remove the battery cover. </li> <li>Remove the battery, and then reinsert it after a few seconds. </li> <li>Replace the battery cover.</li></ol><span style="font-weight: bold;">Factory Reset</span><br />The following will delete all data and applications on the BlackBerry smartphone. Back up the data on the BlackBerry smartphone before proceeding. The process for deleting all data and applications can take up to an hour to complete. Do not remove the battery while data is being deleted.<br /><br /> <br /> <b>Note:</b> To identify the version of BlackBerry Device Software on your BlackBerry smartphone, go to <b>Options</b> &gt; <b>About</b><br /><br /> <p style="font-weight: bold;">BlackBerry Device Software 2.6<br /> Note:</b> If a password is already set, go to step 5.<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b>. The Device Options screen is displayed. </li> <li>Click <b>Security</b>. The Security screen is displayed. </li> <li>In the Password field, press the <b>Space</b> key to enable the password. A dialog box will prompt for a password with at least four characters. </li> <li>Type a password. Click the trackwheel. Type your password again to verify it. </li> <li>On the Home screen, click the <b>Lock</b> icon. The Lock screen is displayed. </li> <li>Type your password incorrectly 10 times to trigger a security wipe. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 2.7<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b>. The Device Options screen is displayed. </li> <li>Click <b>Security</b>. The Security screen is displayed. </li> <li>Click the trackwheel, and select the <b>Wipe Handheld</b> option. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 4.0<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b>. The Device Options screen is displayed. </li> <li>Click <b>Security</b>. The Security screen is displayed. </li> <li>Click the trackwheel, and select the <b>Wipe Handheld</b> option. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 4.1 to 4.2.1<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b> &gt; <b>Security Options</b> &gt; <b>General Settings</b>. </li> <li>Display the menu and select the <b>Wipe Handheld </b>option. </li> <li>Click <b>Continue</b>. </li> <li>Type <b>blackberry</b>, and then press the <b>Enter</b> key. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 4.2.2 to 4.7<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b> &gt; <b>Security Options</b> &gt; <b>General Settings</b>. </li> <li>Press the <b>Menu</b> key, and select the <b>Wipe Handheld</b> option. </li> <li>Select the <b>Include third-party applications</b> check box to remove third-party applications. Clear the check box to preserve third-party applications. </li> <li>Click <b>Continue</b>. </li> <li>Type <b>blackberry</b>, and press the <b>Enter</b> key. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 5.0<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b> &gt; <b>Security Options</b> &gt; <b>Security Wipe</b>. </li> <li>Select the appropriate check boxes to remove data and applications as intended. </li> <li>Type <b>blackberry</b>, and click <b>Wipe</b>. </li></ol> <p style="font-weight: bold;">BlackBerry Device Software 6.0<br /> <ol> <li>From the Home screen of the BlackBerry smartphone, click <b>Options</b> &gt; <b>Security</b> &gt; <b>Security Wipe</b>. </li> <li>Select the appropriate check boxes to remove data and applications as intended. </li> <li>Type <b>blackberry</b>, and click <b>Wipe Data.</b> </li></ol><br /><span style="font-style: italic;">To reset a legacy BlackBerry device (</span><span>Research In Motion&reg; (RIM&reg;) 850, 857, 950, 957 devices)</span><span style="font-style: italic;">, insert the end of a paper clip into the small hole on the back of the device.</span><br />

on Feb 15, 2011 | Cell Phones

Tip

How to reset your Blackberry


Performing a soft reset stops all applications on the BlackBerry device by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. A soft reset re-establishes communication between the BlackBerry device and the computer.

Performing a double-soft reset stops all applications on the BlackBerry device and is nearly the equivalent of a hard reset. Timing however is critical. Perform a soft reset by pressing the ALT+RIGHT SHIFT(CAP)+DELETE keys. The screen will go blank. When the screen is no longer black, press the ALT+RIGHT SHIFT(CAP)+DELETE keys again. You should then see another blank screen followed by an hour glass.

The first step in troubleshooting a networ, software or hardware error is often to perform a hard reset. With Java® based devices, this is accomplished by removing the battery, while the BlackBerry device is powered on. Hold the battery out for about 30 seconds, and replace. The BlackBerry device will reboot.

on Apr 17, 2010 | Cell Phones

3 Answers

I cant turn my blackberry on- it is only booting up half way


my blackberry bold 9700 turns on and boots but keeps restarting by itself

Jun 22, 2010 | RIM BlackBerry Bold Smartphone

2 Answers

Phone just dies for a few minutes every so often--several times a day for the past ten days. Screen goes black and then there's a little white clock icon on the screen. A few minutes later it's fine...


A) Perform a hard reset on the BlackBerry smartphone.
A hard reset involves physically removing the battery from the smartphone and then reinserting it. To perform a hard reset, complete the following steps:
1) Remove the battery cover from the back of the BlackBerry
smartphone.
2) Remove the battery, and then reinsert it after a few seconds.
3) Replace the battery cover.
B) If the display is still not working, verify that the battery is charged by trying it in a different BlackBerry smartphone.

C) If the battery is working, download the latest BlackBerry® Device Software and install it using the application loader tool in BlackBerry® Desktop Manager

Oct 19, 2009 | RIM BlackBerry Pearl Flip 8220 Cellular...

1 Answer

Placed password shut phone down


Which model are you wanting help with - You mention both the 8300 and 8900?

In any case - The 8300 doesn't have a reset button? On the 8900 it may be behind the battery cover if so you will need a paper clip.

The following advice is general to Blackberry's and will help clear the memory and reset issues - These are both the soft and hard reset.

You can do a soft reset using Left Alt, Right Shift and Delete - Hold down keys simultaneously for a couple of seconds.

If that doesn't work - Try power down, remove the battery for a minute or so, re-insert battery and then power back on.

Let me know how you get on with the above - If they don't work - Can you also clarify which model no as I have given you generic advice for both models...

Jun 03, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

1 Answer

Blackberry error 348


Hope that his helps:

Here is how I was finally able to get my phone to work.

When the battery was very low, the phone would no longer activate the radio function. I found that when the radio was not trying to connect to the network, I could enter my password and adjust my network settings.

I thought the issue may have had to do with the "data services" function so I diasbled this function.... and the phone worked with this function off (after a light recharge).
Just to confirm I had found the cause of the lock-up, I enabled the data services again and the phone immediately locked again.

Here's how I was able to work around it.

Go to the "manage connections" icon and open it up. Select "mobile network options" and the top selection should be to turn the "data services" fuction on or off. What I found was that once this was off, the phone worked just fine but obviously all access to e-mail and other web-services was shut down. At least I had my phone......

If you are not able to get to the data services area because the phone keeps locking up at the "error code 348" screen (grey screen of death), then you can try this also if you have your security on the phone set to allow phone calls while its still locked.

Hit the "R" button to reset the blackberry or if this doesn't work, remove and reinsert the battery and it will reset. Note, you may have to use the "on" button to get the phone to turn back on after removing and reinstalling the battery. As the phone is going through the process of starting back up, and before it goes back to the error code 348 screen, you can do the following....
At least this worked on my unit.

At the Verizon screen which was the last screen to appear before the phone would go back into error mode, I was able to select the option to "place call".
I only had about 10 seconds to do this and get a call going before the phone would lock up again so choose a number and call it quickly....
For some unknown reason, the phone will not lock up at the "error code 348 screen" while a call is in progress. So I called the office and then hit the "select" button (one with all the little dots on it next to the mouse ball) and chose the option to "unlock" the phone. Once unlocked I could get to the "manage connections" icon as noted above and choose to shut down the "data services" function again.

Sorry for the long-winded explanation.
This was a major headache for me when I arrived in Puerto Rico and could not access any numbers on my phone because it kept going back to the error code screen every time I reset it. When I figured out that it was simply a limitation or issue with the data services function and I could use the phone and access my call logs, contacts list, etc., even without e-mail this was a great success.

Hope you find this useful.

As a side note, if you don't have your phone set to "allow calls when locked" in the security section of your settings in the options section.

If all else fails, you can get to area where you can unlock your phone if it sits long enought at the error code 348 screen. The unit will get to a point where the battery is too low to allow calls but you can still unlock it and maniupulate the settings. If the phone is totally dead, just charge it for a few minutes and adjust the settings before it charges enough to try to reconnect to the network.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jan 29, 2009 | RIM BlackBerry 8800

1 Answer

Screen shows JUM error 182 reset ???????


Upgrade to BlackBerry Device Software 4.0 Service Pack 2.
Complete the following workarounds until the problem is resolved:

1. Perform a hard reset on the BlackBerry device.
A hard reset involves physically removing the battery from the smartphone and then reinserting it. To perform a hard reset, complete the following steps:
1) Remove the battery cover from the back of the BlackBerry smartphone.
2) Remove the battery, and then reinsert it after a few seconds.
3) Replace the battery cover.

2. Delete and reload the data on the BlackBerry device.
  1. In BlackBerry Desktop Manager, open Application Loader and click Next.
  2. Verify the correct applications are selected and clickNext.
  3. Click Advanced.
  4. Select the option for Erase all application data and Erase all currently installed applications and click Next.
  5. Click Finish. The data on the BlackBerry device is deleted and reloaded.

Oct 16, 2008 | RIM BlackBerry 7100v Cellular Phone

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