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The only way to remove the Icloud lock is to contact the previous owner and have them provide their Icloud information ( user name and password). Once you have that information you can disable Icloud and remove their account from the phone and then perform a factory reset. This will take the phone back to a new from the factory condition.
have you tryed to reset the phone by removeing the battery for a moment?
If that doesnt help, then its most likely a hardware side fault, it can also be a software side fault but in both cases the phone needs to be taken in for service. if you still have warranty, it will save you.
If you don't the repairs might cots, contact your dealer, a motorola shop or a local professional for repairs.
If you need more assistance let me know, I'm here to help
On which step it wants the previous Google account info? Can you create a new Google account to replace the previous one? Go to Settings > Account&Sync, add your own account and delete the previous one.
Let me know if it works.