Question about Canon imagePROGRAF iPF8000 Printer

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Can't print illustration

Printing a file from Illustrator, a message is displayed "can't print Illustration". The file does however print but with only the base color and all other graphics are missing. The print file has been grouped, flattened and saved to my desktop. Under the print dialog options I have selected print "all layers". This has happened before to another user in the dept.

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  • tongyengdev Mar 11, 2009

    i try to uninstall and reinstall the illustrator and start with a very simple work by drawing a square. but i also get the same error message "Cannot Print the illustrator" what's wrong actually???


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  • 79 Answers

What operating system you use?
If you use MAC OS you have to download from the latest drivers, the the EXTRA KIT and finally some plug-ins for the plotter.
Hope it works!

Posted on Mar 30, 2009

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Hi Friend,
To resolve the smeaing issue:

  1. Set the Fuser Mode for the Envelope to High 1 or High 2.
  2. Press Select (check mark button), and scroll down to CONFIGURE DEVICE.
  3. Press Select, and scroll down to PRINT QUALITY.
  4. Press Select, and scroll down to FUSER MODES.
  5. Press Select, and scroll down to ENVELOPE.
  6. Press Select, and scroll down to HIGH 1 or HIGH 2.
  7. Press the MENU button to return to exit the menu and return to the Ready state.
  1. Print a few more pages to see if the problem corrects itself.
  2. Try using a different type of paper.
  3. Make sure that the environmental specifications for the printer are being met.
  4. Clean the inside of the printer and run a cleaning page to clean the fuser.
  5. The printer might be due for maintenance. Check this by printing a copy of the supplies status page. If maintenance is due, order and install the printer maintenance kit.
  6. Replace the print cartridge.
Perform a cleaning operation:
To run the cleaning page manually
  1. If a duplexer is installed, open the rear output bin.
  2. Press Menu to open the menus.
  3. Use c00256345.gifProduct illustration (Up button) or c00256346.gifProduct illustration (Down button) to scroll to CONFIGURE DEVICE , and then press c00256347.gifProduct illustration (Select button).
  4. Use c00256345.gifProduct illustration (Up button) or c00256346.gifProduct illustration (Down button) to scroll to PRINT QUALITY , and then press c00256347.gifProduct illustration (Select button).
  5. Use c00256345.gifProduct illustration (Up button) or c00256346.gifProduct illustration (Down button) to scroll to PROCESS CLEANING PAGE , and then press c00256347.gifProduct illustration (Select button).
  6. If a duplexer is installed, close the rear output bin.

Let me know the output


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