Most of the time it just won't do anything. Occasionaly it will work but only dispense cold water even when hot water button is pressed. It I unplug it and plug it back in, then try to get hot water, it will work for a few seconds then start to run cold.
This is in my opinion a design problem. The wiring connects to the spiral heating element via spring loaded contacts which only have a tiny connection surface area. These gets arcing deposits on the surfaces and will periodically require scraping clean. To get access prise off the silver top assembly which is a snap fit, unclip the circuit board and pull the plastic water pipe off the top of the plastic cylindrical tank. Then remove the two star screws from the base and prise it free. The whole internal assembly can now be carefully removed intact from the kettle housing but the circuit board at the top will need to be turned vertically and guided down the main body on the way out.
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we had to return our first one for the same problem Gavin. Tefal (surprise surprise) claimed that nobody else had EVER had that problem. 2 years down the track though, and i've discovered that mine turns itself on at random intervals, and floods the kitchen bench. My advice - get a refund while you still can...
ALERT :- Tefal Quick Cup can TURN IT SELF ON. Tefal know about this but it is a potential fire hazard. Mine turned itself on and dispensed the water reservoir over my kitchen. Dread to think if I had been out shopping what could have happened. Tefal know about this problem but are not doing anything to advertise the fault!!