I was trying to play the disc and put it in and it said disc loading. But it continued to say that for a while and it never takes that long. So i tried stopping and ejecting but now the disc won't eject. It just says open and doesn't actually open. How can i get the disc out?
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Take cover off. Locate tray which houses the DVD. You must locate the planet gear (teeth 360 degrees) and turn that manually. It may resist if something is stuck (kid object). Find the UFO first and get it out of there. Then try to plug unit in and eject before prying or applying pressure to the gearing to drive the tray out. You may skip some teeth on the gear and the from that point on the DVD won't load or eject correctly anymore. There is a sensitive timing sequence there so if you skip a tooth, it will need to go the repair center. Take your time and examine everything and try to remove the UFO. Turn it upside down and shake, etc. Then continue to use the eject button. This is all you can do at home. If that fails find a repair center.
Unplug your system for a few minutes and after it reboots try to eject, or hold the eject button down. If this does not work call Bose technical support. Regardless please call technical support and ask them for a software update disc. They will not automatically send you updates. You must call them and ask them for their free latest update disc and then after you put it into your machine you should experience many less problems.
i think the cd or dcd disc inside stuck-up you have to insert the tiny hole located at the dvd rom and insert a needle or something that is similiar or smaller of the hole size of that locted in your dvd rom.usually its new the LED blinking when opening or inserting the disc. and now you can now eject your disc manually regarding your question about it won't play a dvd try first to clean your DVD disc with a micro fiber cloth, avoid you'll scratch it, if still the same i think you're dvd room is defective.