Hello, we just got our TV and with in the two hours of hooking it up and using it, the picture went blurry....it's like little dots every where, can't see the images clearly and also can't see the screens when we are trying to use the menu function....please help me and let me know what went wrong with the TV, I mean it not even a day old.....thanks.
HI, If you don't want to box it up and take it right back to the store you can contact LG service. This particular model has a 2 year, parts and labor, limited warranty. This might save you some money. Here is the website for LG service: http://us.lgservice.com/index_b2c.jsp When you call, you should have your serial number and model number ready. Hope this was helpful Have a great day!
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Is there any other electrical or electronic devices near the TV? If there are, move them away from the TV and see if that clears up those lines. IT could be some kind of interference. Or if there are video games hooked up,,disconnect them also.
The plasma gas tubes may be damaged or the gas couldve leak out. remember plasma have to remain upright at all times even when transporting them, if they are not you should just set it up straight for about 3-4 hours before turning it on.
Depending on the events leading up to what happend...
Was your plasma tv recently transported or moved from one area to another?
One thing about plasma tv's if you lay them horizontally or has been tilt at a certain angle they will have problems projecting any picture. PLASMA tv's should ALWAYS stay vertically standing. you can let it stand where it should be for atleast 24 hours ( i recommend upto 48 hours) without plugging it in.. (no electricity what so ever) then check if it works.
About the click you heard, it might have been a blown fuse. Probably resulting from plugging in the tv while it was in a "chemical inbalance". therefore my above recommendation is a bit too late. if you still have warranty then you have no problem. just the hassle.
This could be the main drive board failed, or the plasma display backplane has a defect. These types of repairs are generaly fairly expensive.
I would be considering to get an estimate just in case it is simple fault. But, if the repair will cost more than a few hundred dollars, I would strongly suggest a new set. Also, servicing an older set is a gamble in case something else will soon fail.
call 877-543-8325 this is an LG Executive call center and they will fix this for free. I have a 50" plasma I bought january 2006 which is out of warranty by 5 months. They faxed me and the LG repair shop a 30 day warranty for my tv to cover the repair. Just tell them you heard a pop and in my case the picture is distorted. All they need is the model number and serial number and they should take care of it. No arguing needed.