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i would suggest reinstalling the device or removing the device and letting the computer restart to see if that works if that dont work then use the CD that came with the device finally if that dont work contact Customer Support and see if that helps =)
up until very recently i had the same problem, found this review through alot of google searches and it seems to solve the problem. must stress i cant take ANY credit for solving the problem but if anyone meets this guy, tell him i owe him a beer.
I have a e250 and it works great with my laptop which is running window vista. One thing i do remember missing with is the usb setting on the mp3 player. Maybe you can try switching between the usb opinions to see if that will fix your problem. the usb setting screen is under "setting", "usb mode".