I purchased my monitor at Staples in Leominster, MA on 8/30/07. While in use it shut down. After checking all connections with no success in getting it back on I took it back to Staples yesterday and after attempting to connect it with their cables it is no longer functioning. I have my receipt but I am unable to locate my warranty info. What recourse do I have for a replacement? It is only 10 months old.
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Re: MY MONITOR DOES NOT WORK
Is your computer recognizing the monitor?
Have you over looked something simple , like turning the monitor on?
We are human and tend to sometimes over look the most simple thing, If that does not help there sould be a hot line to call for help with your computer
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Not sure if this is your problem, but I have seen this with another Dell monitor on three separate occasions. The solution I found was to turn off at the wall power socket, unplug at the wall socket, plug back in, turn on at socket etc and everything was fine. Guess something hangs up somewhere.
Disassemble the monitor till you see the controlls board. Most models are very easy for disassembling. Unplug the controlls board and check with multimeter if any of the buttons is faulty. It will have some values when you check 1st and 3rd leg. If that is the case spray all the buttons with contact spray and rewire them just in case. I've just done this on my 170c monitor and now it work like a charm.
easy way to find out go to bestbuy and purchase a video card and install it if everything works out its the video card if not then its the monitor that went bad if its still under warranty send it back and get a replacement,
Try the unlock procedure:
With the monitor on press and hold the "MENU button for abot five seconds and see if it resets.
If that doesn't work tell me a bit more about the screen - is there any OSD (on screen display) or error messages?
Is the power indicator light on?
If so, what color is it?
Blue indicates that that you may need to turn the brightness and contrast up...\
If it is actually in power save the indicator light will be amber. What color is it?
If the light is amber and all the connections to the computer are correct and it still won't come-up then it's an internal problem and the protect circuit may be keeping the screen from lighting.
Good luck... And let me know.