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Monny checking in.

Hi Smartsolve,
I hope you remember me and the issues you were helping me with. Thank you so much for checking in to see how I was going. Unfortunately I have been off the scene for a while due to this computer of mine. I haven't had any luck with the hot fix as they never ever responded to any of my mails. I am now wondering if they are receiving my requests. I am going to try again as soon as I finish this message to you. I am ever so appreciative of you checking in like you did. I have been very concerned that I couldn't let you know what was happening after you going to all that trouble for me. I hadn't forgotten your kindness but this 'lovely' computer wasn't being at all helpful.
I will let you know should I get a response this time. I hope I am sending them the correct information. Oh to be more computer literate. LOL. Take care my friend.


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  • Monny2 Jun 06, 2008

    Hi Smartsolve, Oh my gosh no; you have been such a great help and support for me. If it hadn't have been for you I would have torn all my hair out a long time ago & the computer would have been long gone. I am determined to get this fixed, you have put so much effort into it for me & I know how busy you must be.

    I am now going through the waiting process again. If I haven't heard by tomorrow I'm afraid I will have to bother you further. Sorry ;-)

    I will touch base with you again tomorrow afternoon our time. Take care and have a great day.


  • Monny2 Jun 07, 2008

    Hi Smartsolve,

    Well today was the day that I received my hotfix. I was so excited!! I have unzipped it and its done its thing... then when I restarted my little gem up again it still wouldn't do the chkdsk thingy :-( Could I have done it wrong? Does it need to be directed to anywhere special by me or does it find its own way? It said it was installed correctly so I assume it is. LOL. As you can tell I really don't have any idea. I'm truly sorry to be such a pest. I look forward to hearing from you. "Please." No hurry, just when you get a moment to spare.

    I hope your day is going well.

    Warmest wishes,


  • Monny2 Jun 11, 2008

    Hi Smartsolve, where has my Guru gone. Help!!! Just checking in to see if you had responded to my post. I know you must be busy. I will have to learn to be more patient. LOL. Have a great day.

    Kindest regards,


  • Monny2 Jun 12, 2008

    Hi there Smartsolve,

    You are not a 'guru' you're a God!! Thank you so much for fixing my problem. I am so excited. I can' thank you enough for perservering with me. You have definitely gone that extra mile.

    You know I'm going to kind of miss talking to you.





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Hi! VERY glad to hear from you - I was afraid that I had done something that had "scared you off". Of course I remember - I have checked back periodically to see if you had contacted FixYa at all to try to contact you again.

If you need help contacting MS, post back and I will help you with making sure the link is right and so on.... Still here and hoping all is well (or it will be) -:) - Thanks so much.


Posted on Jun 05, 2008

  • Cheryl Whalen Jun 11, 2008


    Well, there's proof that no technology always works - I just got the first email that you had contacted me in re this matter. Sorry - I didn't have any idea you had posted again! (And your guru is still here - I won't abandon you!)

    Congratulations on finally getting your hotfix! There's one big step, huh? When you installed, did you get a message indicating that it was successful? Also, was it installed with no antivirus running? (I ask this as often that could cause a problem.)

    For now, assuming you didn't get negative feedback from the install, let's try to run a chkdsk straight up. Open a My Computer window, and right-click on your C drive. Go to the Tools tab, and the first section should be Error-checking, with a box reading Check Now. Select Check Now, and you should be able to proceed through a chkdsk.

    So, we'll try that first, and I'll cross my fingers. Make SURE you don't have any other programs running - not IE, not an antivirus, etc. Just Windows, My Computer, then to the chkdsk procedure. Depending on the size and content of your disk, it could take a long time to finish.

    As I said, I will keep my fingers crossed, and I will check backlater, and at least once a day, even if I don't get an email from FixYa telling me that you have commented...



  • Cheryl Whalen Jun 12, 2008

    Does this really mean that you are fixed?? Hip! Hip! Hooray!!

    Just because you don't have something serious happening doesn't mean you can't post a messge. Post something out there with Monny in the title and I'll be there! (Need help with, oh, finding a power switch? Ha! I missed you too during the time I didn't hear from you - and if it's too long before I hear again, maybe I'll have to post a question for you to answer for me!

    Thanks so much - SOOO glad everything is better. Think you could rate me on this issue? Thanks again - you're great!




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Hi Monny! I too have been trying to figure out a way for us to communicate by email without posting addresses here. I was thinking about maybe setting up a temporary free account - like a hotmail or something - that we could use to just exchange info, and then close it down. I have never used those type accounts though, so I am not sure about that. What do you think?

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