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The white screen is most often caused by a defective "flex cable" (Connects the keypad section to the display section). When this happened to my girlfriends VX 8500 I found a new cable on eBay for $10 (came with screwdriver and opening tool) and replaced the cable and the issue was resolved. Hope this helps
im not sure what your problem is , I think your saying your touchpad is locked and your screen is white so you cant get it unlocked correct....its either if you hold star in or its the pund sign in and it unlocks the key pad worse case take the battery out and put it back in..... but i work for verizon and you can take that phone in and they will swap it out for you just tell them you didnt do anything physicial to it damage wise and be nice to them because that was a defest on the original chocolate..
I have the same problem my friend . My Chocolate has been working fine for nearly 7 months now . And randomly it just de-pixellized infront of my eyes and the screen broke down to pure white . I suggest taking it in to a cellphone store for them to have a look at it .
There's no way for you to fix the issue, but Verizon can replace the phone for you if you go into any Verizon store with a tech department.
If the phone is less than a year old (or you have extended warranty or the $5.99 insurance) then they should be able to replace it at no cost assuming the phone isn't showing any signs of serious physical damage.
If the phone is older than one year and you don't have extended warranty/insurance then they will still replace the phone but usually for a $50 fee.
Now the tricky part - watch your phone carefully. If the display is a solid white, plays sounds, receives calls/texts, etc then the techs at Verizon should be able to get your data off of it. However if the display shows all white then blinks black and goes white again, then you have a software crash and your data is lost :(
LG had a problem with their first screen manufacturers in which caused LG to recreate a whole new batch of LG 8500's The white screen was common for a short while.
As im assuming you all have verizon wireless, Take your phone into the nearest corporate store and have a tech look at it .. If your under warranty and there's no physical or liquid damage to the phone, you can have it replaced for free. If none of that is true then it's gonna either be 50.00 plus tax where applicable or buying a new phone.
But still, take it in .. have them look at it .. just looking at it costs nothing.