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Freezer will keep ice frozen but not freeze food items completely. Food compartment is also not very cold.

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Hi Jmhgirl,
Your refrigerator is haveing a problem in its defrost system. You have one or more of the following items bad on your refrigerator.
1. Defrost heater
2. Defrost thermostat
3. Defrost timer.
This problem will continue to get worse until your freshfood side will not be cool at all and the freezer will continue to freeze over.
To determine the one there are a few things that you can do to figure it out.
First remove everything from the freezer and look back inside the freezer. The inside backwall will be frosty looking and you will need to clear that frost away to remove the inside panel. You will also need to remove some shelves to get the panel off. You will have about 4 screws to remove then the panel will come off. Once inside you will have access to the coils and they will probably be frozen over. Defrost the ice with a hair dryer and look near the bottome for a heater element. If you have a multitester you can check continuity through the heater and replace if bad, If you do not have one then you may be able to unplug the heater and the defrost thermostat and take them to a local appliance repair shop and they can check them for you and sell you the new part if you need one. Or get you a multitester and dive in. If the heater is good and the defrost thermostat is good (the defrost thermostat is the small quarter sized disk in the freezer near the top of the coil with two wires going to it.)
Then you will most likely need a defrost thermostat.
Good luck and Im sure this will FixYa.
Mike Anderson

Posted on Jun 04, 2008

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if the flap was open then truely excessive cold air is coming out/escape from the freezer causing no freezeing. you need to defrost your fridge.

Note also that frost build up increases time to freeze your food on the freezer. it also causes your fridge an increase in electricity consumption.

defrost your fridge for some time ti remove the frost build-up.

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Freezer turns of in cold weather


Many residential refrigerator / freezers are designed to work at temperature considerably above above freezing. Most modern refrigerator / freezer have a single electric thermostat - located in the fresh food compartment. This lone thermostat will control the compressor to keep the fridge (fresh food) section at the desired temperature (usually between 34 - 38 degrees F). The freezer will get colder regardless of how cold it is already whenever the fridge thermostat turns the compressor on.

Now that you see how the thermostat works, let's look at what happens when the fridge is placed in an unheated space - like a garage. In winter time, the temperature can drop considerably below 38 degrees. If the outdoor temperature remains cold enough, for long enough - it will affect the thermostat in the fridge. The temperature inside the fridge could drop below 38 degrees, preventing the thermostat from telling the compressor to turn on. Meanwhile, the temperature in the freezer compartment slowly rises from the normal -10 to 0 F degrees. It will continue to rise until it is the same temperature as the fresh food compartment or until the thermostat in the fresh food compartment tells the compressor to turn on again. This means the freezer contents will thaw.

If the temperature in the garage is even in the 40 to 50 degree range, the loss of cold in the fridge may not happen often enough to keep the compressor coming on often enough to keep some freezer items frozen solid - such as ice cream. Remember, water freezes at 32 degrees F, other products may require lower temperatures to remain frozen, and could thaw at 28 or other temperature.

Good luck!

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We have a GE side-by-side refrigerator (GSS23QGTA); it's about 6 or 7 years old and has been working just fine until about a month ago when we noticed that the freezer was not freezing food. The temp had...


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check the damper door between the freezer and refrigerator compartments,it most likely has frozen in the fully open position allowing cold air into refrige compartment all the time,you will see ice build up around the damper door unit,remove the door unit defrost,replace and then see if it moves when you change the refrige cold control

Jan 12, 2010 | GE Refrigerators

1 Answer

My daughter's mini fridge has a freezer compartment. Her issue is, if she turns it up high enough so the freezer freezes, the fridge compartment also freezes everything; if she turns it down so that the...


This is a drawback of most mini-fridges. Start by defrosting everything. Then fill ice cube trays with water and keep lowering the setting until the water freezes. Just go a little lower, no more. Fridge should not freeze food. If the fridge stays closed all the time food will freeze. Also if the freezer element gets ice buildup it must be defrosted. Not automatic like home fridge. Most kids today weren't born when the last fridges that had to be defrosted were in service.

Sep 01, 2009 | Refrigerators

1 Answer

My refrigerator is running but my lower portion is not cooling. The freezer part is plenty cold and keeping my frozen foods frozen. Why would the lower part of the fridge not cool?


There is a panel, or door if you will, that separates the freezer and fresh food compartments. The freezer temp control determines how much cold air is allowed to escape into the fresh food compartment by opening or closing this panel.

If the panel is restricted from moving (stuck closed, for example), the freezer will get VERY cold while the fresh food compartment will be warm.

Try thoroughly defrosting the refrigerator. Possibly an accumulation of ice is preventing the panel from moving and/or is restricting air flow from the freezer to the fresh food compartment. It's a free fix and may solve your problem altogether.

If that doesn't help, or helps only temporarily, you may have a problem with panel itself or the linkage that connects it to the control mechanism. Unless you're skilled in appliance repair, checking and repairing these components will require a service technician to check and repair these components.

Hope this was helpful. Good Luck.

Aug 29, 2009 | Refrigerators

1 Answer

Refrig not cooling


Either the fan that blows cold air from the freezer compartment to the fresh food compartment is burned out or the door/flap that seperates the compartments is stuck or the linkage connecting it to the fresh food temperature dial is stuck or broken.

The evaporator coils are in the freezer compartment and air is blown from the freezer compartment to cool the fresh food compartment. For some reason, air is not moving to fresh food compartment.

If the fan is running, it could be something as simple as Ice blocking to door between the freezer and fresh food compartment. I know modern refrigerators are self-defrosting, but that's only the evaporator coils, which are defrosted by a timer and a heater.

Ice can form on passageways inside the refrigerator, like the exit of the ice maker and in this case, on the door and 'tunnel' between the freezer and fresh food compartment. It's free, and doesn't take a lot of time, so try completely defrosting the unit before doing anything else.

BE SURE to keep the doors open, as odors can form as particles of food are allowed to defrost that may have been frozen in an ice pack for months or even years. Clean the interior of the refrigerator while you have everything out and reset the controls to normal settings.

If this doesn't help, there may be a mechanical problem with the air transfer control flap/door that will need to be fixed.

Hope this helps.

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