I recently purchased a new Cuisinart ICE-20 ice cream maker. I could be wrong, but I remember seeing the mixing arm turn the first two times we made ice cream. The second two times only the bowl turned, not the mixing arm. I just need to know: Is the mixing arm supposed to move the ice cream around the bowl, or is the bowl supposed to move the ice cream around the mixing arm? If it is the former, what should I do? Thanks.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The only thing I can really suggest is to make sure the easy-lock button is fitted into the right place on the lid, and to make sure that the ice cream mixture is not too thick. But, if the turning paddle is locked into place properly, and the mixture is still in liquid form, then there is a problem with one of several parts - could be the metal sliding switch or even a motorized part. These parts cannot be replaced. It is worth a shot to replace the mixing paddle - the unit has a 3-year warranty, so I would Call Cuisinart to get the part instead of ordering it online - they may or may not give it to you for free. If the new mixing paddle still won't spin, get the unit replaced either thorugh the store (depending on the store -each has a different policy) or get it replaced directly through Cuisinart. This model is actually pretty solid, so a second one shouldn't give you any problems.
Any water is going to solidify the mixture. Make sure you use heavy whipping cream, and not half-and-half or some other substitute.
As far as the mixture freezing onto freezer bowl - use the supplied spatula to try to scrape it off, but I generally have to count that portion out as lost. Running warm water over it will quickly wash it off.