Question about Polycom SoundStation 2W (2200-07800-001) Wireless Audio Conference

4 Answers

Registration Failed Hi guys i have the same problem as the others. all was wrking fine but all of a sudden it says registration failed. any ideas on how to fix this?

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  • debbie niermeyer
    debbie niermeyer May 06, 2016

    this is a cordless phone, not sound station

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4 Answers

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Please download "SoundStation2W Software Upgrade"
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Please download "SoundStation2W Software Upgrade"
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Hello Risas,
This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.

Regards,
James

Posted on Oct 18, 2010

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  • Srimaggy Jan 04, 2011

    James,,

    i have upgarded the software and iam still
    getting the same message registration failed...could you please let me know

  • James Maslen Jan 04, 2011

    Hi Srimaggy,
    I replied to your main problem post:http://bit.ly/hkNk95

    -James

  • JFFix Jun 11, 2011

    Hi. I'm having a problem updating the firmware on my SoundStation2Ws (both of them). I've downloaded the latest Win7 installer package from the Polycom site, but both only seem to get halfway through step 6 and then I get a pop-up saying that the update failed. I've followed the very limited trouble shooting guide (which basically just says restart the upgrade process), but to no avail. Any ideas? - driving me nuts.

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I had a problem during the upgrade. It wouldn't detect the SoundStation2w. The problem was that it was a tight fit for the mini-usb connector. I had to push the connector down a bit. After the SS2w was detected, it was smooth sailing.

--DannyBoy

Posted on Nov 21, 2011

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1 Answer

PolycomSoundstation 2w getting error message registration failed error on the screen.i have tried upgrading the software to the latest version still getting the same message.This used to work ok before..


Hi Srimaggy,
Sorry to hear the upgrade is not working for you. Please give us a call at 1-888-248-4143 and choose options 2 then 4. This will connect you with our primary support team who can get a ticket started for you and can work towards resolving your issue.

-James

Jan 04, 2011 | Polycom SoundStation 2 Systems...

1 Answer

How to reboot soundstation 2w polycom if you forgot the password


egistering Base Station on Polycom SoundStation 2W
Hold down 1,4 and 9 until green & red lights flash. Then hold down the page on the base station.
OR
You can register the base station to the console by:
1. press menu key
2. Select Admin Setup
3. Select Registration
4. You will see "Register with Base Station" in display. Press the Register softkey.
5. You will see "Power cycle base station then press ok". Unplug base and plug back in and press OK softkey.
6. You will see "Press and hold the paging button on the base for 10 seconds"
7. You will see Registering in the display on the console and then it should go to ready mode.

Mar 05, 2010 | Polycom SoundStation 2W (2200-07800-001)...

1 Answer

I have a Avaya 4690 ip phone. when I reseat the ethernet cables for the phone after initializing it comes up with "registration error". How do I fix that?


That phone is registerring with a server. There is nothing you will be able to do. You need to contact your system administrator

Jan 09, 2009 | Avaya IP Office 4690 Speakerphone...

1 Answer

Our Soundstation is not workin is there any pass word to use ???


try re-registering the base with the console. Press menu key, then admin setup, then registration. Follow the prompts to register the base.

Nov 06, 2008 | Polycom SoundStation 2W (2200-07800-001)...

1 Answer

PLEASE WAIT.... not responding to reboot


try registering the base station to the console. Press Menu, then admin setup, then registration and follow the prompts.

Oct 30, 2008 | Polycom SoundStation 2W (2200-07800-001)...

1 Answer

"Please wait" (rebooted, then) "searcing for signal"


Sounds like the base station and console are no longer registered to each other. Press the menu key, then admin setup then registration. Follow the prompts to register the base with the console.

Oct 01, 2008 | Polycom SoundStation 2W (2200-07800-001)...

7 Answers

Registration Failed


I solved this issue with our Polycom by following the following instructions via the link below.

Upgrade phones with following software:
CVM: Version 1.61
All SoundStation2Ws with software CVM version 1.61 are susceptible to this failure mechanism and must be updated. To upgrade the software, please download theSoundStation2W Software Upgrade application and follow the detailed Software Upgrade Instructions located on the SoundStation2W support page. This issue only impacts the CVM version number listed above.

Requirements:

1. USB cable for the Polycom wireless unit
2. Windows XP machine
3. Download the instructions
4. Download the Firmware Update

Dec 27, 2007 | Polycom SoundStation 2W (2200-07800-001)...

4 Answers

Base station


You can register the base station to the console by:
1. press menu key
2. Select Admin Setup
3. Select Registration
4. You will see "Register with Base Station" in display. Press the Register softkey.
5. You will see "Power cycle base station then press ok". Unplug base and plug back in and press OK softkey.
6. You will see "Press and hold the paging button on the base for 10 seconds"
7. You will see Registering in the display on the console and then it should go to ready mode.

Oct 12, 2007 | Polycom SoundStation 2W (2200-07800-001)...

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