Question about Creative Labs Zen Touch MP3 Player

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Creative Zen Touch stuck in "recovery mode"

Hi, trying to sort my daughter's Zen Touch mp3 - It appears to be stuck in "recovery mode". Selecting any of the 4 options - just brings me bck to the "recovery mode" screen. Resetting has no impact. Any ideas??? Thanks, RobbieF

My zen player is also stuck in recovery mode, i wasnt trying to upload or download anything it was playing fine the day and by evening i turned it on only to see firmware problem breifly flash onscreen then it goes to recovery mode, neither of the four options their work - i have tried them all. Help i miss my player. yes ihave the very same problem, but the recovery tool only allows for newer mp3 players mines not listed. its a creative zen touch.

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  • 5 more comments 
  • hetty1 Aug 15, 2008

    tried to update the driver and now I'm stuck in recovery mode

  • Anonymous Aug 18, 2008

    I have the same problem. It appears to be stuck in "recovery mode" and everytime when I try to select one of the 4 options it brings me back to the "recovery" mode.

  • Anonymous Oct 08, 2008

    same problem.. furthermore, when i try to install the firmware suggested, it says that "the player is not connected", so the "Upgrade" button is not available

  • Anonymous Oct 11, 2008

    same ****...

  • Anonymous Nov 23, 2008

    same thing, was working fine, tried to upgrade to 2. whatever so it works with xp, byebye, upgrade tool won't work, recovery tool wont work, but windows knows its there

  • b_jamin_1974 Dec 25, 2008

    The screen is just white, but you can still here the music library. what do I do?

  • jcvnice023 Mar 23, 2009

    My Creative Zen Version: M 30GB, started out with freezing at the rebuilding mode and restarted as the website tokd me to do so. And now it is stuck on recovery mode lost all of my music and my computer does not detect my device.

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Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Posted on Aug 20, 2008

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reboot" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

Posted on Feb 26, 2009

2 Suggested Answers

SOURCE: Creative Zen Touch stuck in "recovery mode"

maybe you can find help through this tool: http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Posted on Apr 26, 2008

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Posted on Jan 02, 2017

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

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for anyone else who still have unusable devices and the device is not there for the firmware but it is for anything else do this:

1. Plug in the player.
2. Goto device manager remove it's drivers and remove USB Roots (dont worry they'll all reload)
3. Reboot and unplug the player.
4. After windows loads goto add/remove programs and uninstall windows media player. Select downgrade.
5. If it asks you to reboot do so.
6. Then locate c:\program files\creative and just manually delete the folder you can put it back on if you wish later but it's useless and outdated junk.

Now reboot. Plug the device in and install the firmware.

If this works as good for me as anyone else lemme know.

Dan

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waseem E-mail- joy_munna11@yahoo.co.in

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