Question about Canon Optura 20 Mini DV Digital Camcorder
Hi. Please help.
My camcorder worked fine one day and then the next it didn't. The image is so bright (white) that I cannot even make out what I am looking at. Unless I am within an inch or two of a subject, I cannot see any color. Any suggestions?
E-MAIL RESPONSE FROM CANON:
Dear R.e. ALEXANDER:
Thank you for writing to us. We value you as a Canon customer and
appreciate the opportunity to assist you. I am sorry that the exposure
setting of the Optura 20 is not working.
Since the Optura 20 is more than one year old, it is out of warranty.
We have two options available: you may participate in the Canon Loyalty
Program, or you can send the camcorder in for repair.
The first option is the Canon Loyalty Program. This allows you to
replace your current camera with a refurbished Canon ZR800 for $150,
Canon DC220 for $210, or Canon HR10 or HV20 for $549 plus $10 shipping
for Second Business Day delivery. The refurbished unit offered through
this program carries a six month warranty. If you are interested in this
option, please call 1(866)443-8002. Be sure to have the serial number
of your camera handy when you call. You may also need the following
case number: 205683950.
If you prefer to have the camcorder serviced, please forward it to one
of the Factory Service Centers shown below. When shipping your
camcorder, please be sure to remove the tape (when possible), memory
card and battery. You are not required to send any accessories or
manuals when shipping the camera. Be sure to include your name, street
address (no P.O. boxes, please), telephone number, and a letter
describing the issue with the product.
Upon arrival at the Factory Service Center, your camera will be logged
in to our repair database and assigned a repair number. Next, the
camera will be examined and you will be advised of the findings.
A written estimate will be sent to you at the address that you have
provided. The repairs to your camera will not begin until you approve
this estimate and make payment arrangements. If, after receiving the
estimate, you do not wish to have the camera repaired, please inform the
Factory Service Center of your decision as soon as possible. If you
decline the estimate, the camera will be shipped back to you unrepaired.
When the repairs are complete, the camera will be shipped back to you
via Federal Express or UPS. The length of time for the repair will be
dependent upon the nature of the repair and availability of parts, if
needed. Usually, repairs are completed within approximately ten to
fourteen business days of payment.
Once you have confirmed with your shipper that the camera has been
delivered, you are more than welcome to contact us for repair updates.
Please include your name, address, and telephone number, as well as the
serial number of the camera, in all repair status inquiries.
The standard labor cost to make the repair will range from $145 to $320.
Parts may be an additional cost. Camcorders damaged by liquid, sand, or
applied pressure or force may have a considerably higher repair cost,
depending on the results of the Factory Service Center's evaluation.
Please let us know if we can be of any further assistance with your
Thank you for choosing Canon.
Technical Support Representative
Special Note: Certain issues are very difficult to resolve via email.
If your question remains unanswered after you have received this email,
you may call our special toll-free number for email customers with
unresolved issues and speak to a technician by dialing 1-866-261-9362,
Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. -
8:00 p.m. ET (excluding holidays).
If you prefer to continue to communicate via email, reply to this
message and we will respond as quickly as possible.
R.E. ALEXANDER RESPONSE SENT TO CANON:
JANUARY 11, 2009
CAMERA SERIAL # 182673315428
THANK YOU FOR THE INFORMATION. PLEASE NOTE THAT YOUR LOYALTY PROGRAM IS A NICE OFFER BUT I CAN PURCHASE A NEW HV20 FOR $329.99 WEB LINK:
I AM GOING TO SEND THE CAMERA TO HAVE IT REPAIRED AND I WOULD HOPE THAT THE REPAIR COST WILL BE LESS THAN YOUR REPAIR COST OF $145.00 TO $320.00, AFTER ALL THIS IS A DEFECT IN MANUFACTURING AND / OR SOFTWARE AND NOT CAUSED BY THE USE OR SOME SORT OF ABUSE OF THE UNIT.
ONCE AGAIN I THANK YOU FOR THE INFORMATION AND I WILL SEND THE CAMERA FOR REPAIR THIS COMING WEEK.
Posted on Jan 12, 2009
I am also experiencing this problem and have no idea how to fix it. I have not called Canon customer service, and have no intention of paying more than the rough $400 to fix it. I love this camera, and it has worked flawlessly for me over the past five years.
The fact that this is happening to other people points to a defect with the camera itself, which doesn't motivate me to fix it over just purchasing an upgrade. (which is probably exactly what the manufacturer wants you to do!)
Posted on Jul 29, 2008
My Optura 20 (apparently along with many others) suffer this same problem. It appears that the automatic iris -- the aperture that regulates how much light gets to the image sensor -- seems to stop working and remains open in a position that lets too much light reach the sensor. Some users report that turning the camrea off for a few minutes and then back on solves the problem. Unfortuately, my camera isn't in that category. If the ambient light (indoors, but not too dark) is just right, I can shoot. Otherwise, I'm stuck. Haven't found a solution (other than sending the unit to Canon for an expensive repair).
Posted on Jun 30, 2008
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