I have a problem with my Stargate free agent external hard drive (320g) retaining the files. I can unplug it and replug it again and most of the time the files will re-appear, but sometimes only partial files will show up. Eventually, most of them begin to disappear again. You can see the folders, but no files inside of them. I read somewhere that the light inside the driver is the culprit, but I've not attempted to open it up and try to remove it. I'm wondering if you can give me any information about what could be causing the problem.
RL Myers Shcck5@aol.com
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Does the UPS work when A/C voltage is present, if yes remove the battery, confirm that the battery can retain charges by using external load with a multimeter to get a steady 12V for about 30 sec before the voltage starts to drop. If the battery does not retain charges, replace the battery. However, Not that when you open the UPS your are exposed to life Voltages and run a great risk of electric shocks. Experienced technicians are expected to work on this kind of equipment.
Sometimes when a flash memory stick fails because it was not removed from the USB port properly. If the device is removed by just pulling it out of the USB port, it can cause the flash device to fail, you must click on the Safely Remove Hardware icon on the Task Bar and select the device you wish to remove and only do so when instructed to do so. When the flash memory device appears to malfunction it maybe possible to restore it by reformatting it. Insert the flash drive into the USB port then Click on Control Panel - Administrative Tools - Computer Management - Disk Management. Then right click on Disk 1 removable drive and click Format. After the flash drive has been formatted it will indicate that it is Healthy. You need to format the external drive. Format the drive as primary drive and in FAT32. (FAT32 will allow data to be exchanged between MACs and PCs). Insert the external hard drive into the USB port then Click on Control Panel - Administrative Tools - Computer Management - Disk Management. Then right click on Disk 1 removable drive and click Format. After the flash drive has been formatted it will indicate that it is Health.
If the UPS display is indicating runtime at 6 mins, and software is saying insufficient, seems like a communications issue. I'd try downloading the latest communication software for the UPS and reseating the communications cable at both ends, making sure no bent pins, etc. could be causing a comm glitch.
Try to do a runtime calibration using your powerchute software or SNMP agent. Check what is the runtime there, or check the runtime setting of your Powerchute software, maybe it set to more than the actual runtime of the UPS.
I'm assuming you are using the memory stick for extra storage to free up space on your hard drive (or your C drive) or as a drive to back your files up on. A memory stick, when used the way you are describing, is nothing more than another drive to store stuff on (think of it as a smaller version of your C Drive) You can put any file type you want on it and then see it again as long as it is inserted in your computer.
If the purpose of the memory stick is to provide extra storage in order to free up space on your hard drive then yes, you will need to delete whatever you drag on to it from your hard drive. Otherwise the files will remain on your C drive/hard drive and continue to take up space. If you are only using the memory stick as a "just in case" backup drive, I would not delete them the files you copy from the source drive.
Let me caution you about doing this however, memory sticks are classified as "removable media". Media like this can sometimes be unstable or undependable. A more stable way to backup or store files long term is to copy them to a CD or DVD-ROM. In order to do that you need a CD or DVD writer. Most newer (within the last 3 years) computers come standard with this technology. You may or may not have that capability.
The Itunes question is a whole 'nother line of answers. You can use your memory stick to back up your Itunes library but it will only be a back up. Because your Itunes software is linked to the files on your hard drive, all of your music files would still have to reside on your hard drive where they were originally.
If you want your Itunes library to reside solely on your memory stick (which in my opinion is not a good idea due to the instability of the memory stick) you would need to reconfigure Itunes to make it point to the library on your memory stick. It's definitely doable but gets kinda sticky in the transfer. Let me know if this is what you want to do with it and I can walk you through that.
Hope this helps, let me know if you have any other questions and good luck!
Did your WD 500 come with software? If so have you installed the software? Does windows see the new external hard drive under my computer? You can always drop and drag files and folders directly to your new hard drive. What operating system are you using? Please answer questions and then we will go from there.
Bad news...it sounds like your hard drive is either dying or corrupted.
Here is what I would do first...Google "seatools" this is a set of software tools that you can use to test your hard drive. It's made by Seagate, but I've succesfully used it on other manufacturer's drives. Does you computer have a floppy drive? If not then you'll need to download the version of seatools that can be burned onto a CD. You'll also need software that will allow you to burn a "bootable" CD. If you don't have this capability and you don't have a floppy drive, then you're going to need to find someone who can burn the bootable CD for you.
Assuming you can get seatools put the CD (or floppy) in the computer and let follow the steps to let it test your hard drive. It's pretty straight forward.
If you're very lucky it may be able to fix your problems. If not you may need to reformat your hard drive or possibly you'll need a new hard drive.
If you have lots of important files on your computer that are not backed up then do not reformat the drive. Go buy a new one and install Windows on the new drive but also install the old drive. Many times the drive has problems that will prevent you from booting, but you can use it a bit longer as a second drive in the computer so you can recover your files.
I/0 error, IS AN INPUT/OUTPUT ERROR. this device is formatted as FAT32 as it is usable on all OS. however if you formatt it to the faster, safer NTFS format, it will only work on 2000, XP etc. so firstly is the device being "seen" by windows? as in does the plug and play connect device sound play? or the green arrow and card icon appera in the bottom left corner? if it doesnt your computer may not have a mass storage device installed, or a driver for it, go into your device managment and click rescan plug and play and if nothing comes up click, view hidden devices, and select the correct driver, by either manually selecting the mass storage or Hdd driver or letting windows find one on the net or locally. if this still doesnt fix things, be aware that external HDD us ealot of power, and some USB ports dont give enough power for the HDD to wind up enough speed to operate. try using a different port, 2.0 not 1.0 as i have found power draw issues with 1.0 USB and/or get a shorter, foot long or less cable.