Question about Sony Cyber-Shot DSC-S90 Digital Camera

2 Answers

Lens will not retract and no view on back of screen

I have a Sony Cyber-Shot DSC-S90. The lens is in a "stuck" position. It only says "Access" on the screen. It does not show any screen display.

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  • gasmala Jun 30, 2008

    I have a Sony Cyber-Shot DSC-W30. The lens is in a "stuck" position. It only says "Access" on the screen. It does not show any screen display.

    Please help to find a right solution

  • jakeman mom Nov 30, 2008

    have had camera about 2 years and love it. After taking pictures, camera lens all of a sudden didn't retract. I Have tried moving the lens and pushing it in. Still not working though.

  • Anonymous Dec 04, 2008

    I am having a similar problem. The camera will let me view photos but when I try to take a picture the camera either automatically goes off or the lens will come out and get stuck and all I get is a black screen with "access" on it.

  • soccerchica Dec 29, 2008

    same issue. Camera says ACCESS. then shuts off?? What is happening?

  • Kimberly Cook Jan 22, 2009

    Exact same problem where I can review pictures on the memory card but can't do anything else. The lens is stuck out as well. I too get no view on the screen and the "Access" message, with the camera sort of humming like it's trying to do something (which I assume is trying to adjust the lens). Then a message pops up saying, "Turn the power off and on again", while the camera beeps repeatedly. However, doing so just leads to the same thing. : (

  • deprince Jan 23, 2009

    Same problem lens stuck motor running how can the lens mech be released?

  • Anonymous Apr 07, 2009

    Same problem - lend will not retract all of a sudden and makes motor sounds as if trying hard.

  • Frog313 May 07, 2009

    Yes. Mine too!! The camera belongs to my 7 year old son and he took it to Disney World when this problem happened. The motor sounds like its trying to close but doesn't. The screen is black and says "access"... Please help!



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  • Sony Master
  • 586 Answers

    This problem basically arries due to malfunctioning of the zoom moter and due to this "Access" appears on lcd. To rectify this problem you guys have to change the lens block assembly.
    Thanks for using fixya.

Posted on May 21, 2009

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  • Expert
  • 231 Answers

Possible bad lens assembly.These can only be replaced try alamo camera service .com

Posted on Jun 24, 2008


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1 Answer

I have a sony dsc-s90. It will work fine for 3 - 5 min. and then a black screen will appear with "turn power off and on again". Once done, it happens again.

Usually a lens sensor. Clean with maybe some compressed air. If you trust your skills you could open the unit and clean cabinet where the lens retracts and extends.

Mar 25, 2011 | Sony Cyber-Shot DSC-S90 Digital Camera

1 Answer

When i turn off my camera sony cyber shot DSC-S90 the zoom wont retract and a word appear in the screen turn off and on again..any idea what's going on with it?

Sounds like you have some grit or gum on the lens barrel. This will cause the lens to stick in the partly closed position. Clean the lens barrel and try again. A rag moistened with methylated spirits may be needed. The rag must not be wet as we must not harm the special grease used in the lens.
If this fails it probably means an very expensive repair, or replacement.

Feb 19, 2011 | Sony Cyber-Shot DSC-S90 Digital Camera

3 Answers

When I turn on my Sony Cyber-shot DSC-W35 the screen is dark with the word "Access" on it, moments later it tells me to power it off adn on again, any ideas?

Its lens error in your DSC-W35 camera.
Lens mechanism is either stuck or not retract completely and system control sense this error. Please replace lens assembly to get it fixed because lens mechanism is not repairable.

Dec 20, 2009 | Sony Cyber-shot DSC-W35 Digital Camera

2 Answers


Lens mechanism is broken due to dropped. You need to replace lens assembly. If you know how to apart camera and replace lens assembly then let me know to guide you. Or take camera to local repair shop for fix.

Jan 09, 2009 | Sony Cyber-Shot DSC-S90 Digital Camera

1 Answer

Sony Cyber-Shot DSC S90 lens problem - fix or buy new?

its better to replace a new one than to repair it and besides you will cost alot if you decide to repair it. although if the cost is not that much then go for repairing it.


Aug 27, 2008 | Sony Cyber-Shot DSC-S90 Digital Camera

2 Answers

Sony Cyber-Shot DSC-W30. The lens is in a "stuck" position

You have a bad lens, it prob. also says turn off and on again.

Jun 30, 2008 | Sony Cyber-Shot DSC-S90 Digital Camera

1 Answer

Access Message

This is a hardware problem. Your simptons is tipical of a lens position sensor being faulty.

There is however nothing you can do yourself. Contact your nearest Sony dealer and take the camera to a Sony service centre.

They will quote you for a new lens assembly as they will not be able to replace the sensor only.

Cost should be about 1/2 of what you paid for the camera.

Good luck.

Feb 13, 2008 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Lens stuck


The Lense is obviously jammed some how.


Send the product back to the manufacturer and see if they can repair the product or send you a new one.

Dec 18, 2007 | Sony Cyber-Shot DSC-W1 Digital Camera

2 Answers

Sony DSC-S90

Hello, something is wrong with the lens assembly. The part number for the lens: 178821511. If you need more info please advice.

Apr 18, 2007 | Sony Cyber-Shot DSC-S90 Digital Camera

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