Question about Hitachi 50V710 50" Rear Projection HDTV-Ready Television
I have the nasty Yellow spot in the middle of the screen on my Hitachi 50v710. I called Hitachi customer service to see about getting another light engine or "Optical block". They basically told me to pound sand since I was 1 1/2 years past the one year warranty. They claim that it's not a common problem and they've never really heard of it happening. They weren't going to do anything to help. now I'm stuck with a TV that needs a $1000 part that's not really worth the gamble to fix ... something else is bound to go too.
I found out that Hitachi has a class action law suit against them for the light engine problem. I called them and asked what they were going to do for my tv which is out of warrenty. The reply was that they would pay for new light engine. I said what about labor. No they would not pay for labor. I asked to speak to supervisor. I was told by supervisor that the tv had to be inspected by certified repair person. Cost for this was $125 but would be applied towards the total labor cost. Repair guy came to house walked in and said he did not even have to turn tv on to know the problem. We called Hitachi to set up shipment of part. Hitachi told me at that point that they would cover all labor costs also. Part has been installed this week and tv is like brand new set.
Posted on Mar 20, 2009
I have a Hitachi 60V710 with the same problem. Hitachi told me that they are wipping there hands clean from this problem. I am basically stuck with a piece of **** TV that doesn't work anymore. HITACHI SUCKS DO NOT BUY ANYMORE>
Posted on Aug 12, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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