Question about Dell DJ MP3 Player

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Reload firmware when i turn on my creative zen v plus it says firmwar problem and goes to a screen that has clean up, format all, reload firmware, and reboot and now that screen always comes up when i turn it on.

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  • xela6 Jun 06, 2008

    Help! I have the Dell DJ v0.0.11 and when turning it on a screen apears that has clean up, format all, reload firmware, and reboot and now that screen always comes up when i turn it on.

  • ashes87 Jul 22, 2008

    possiedo un mp3 zen v plus.Quando accendo il dispositivo,esce una schermata di "Recovery mode" in cui appaiono 4 possibili soluzioni:"clean up";"format all";"reload firmware";"reboot".Come dovrei procedere??Grazie

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4 Suggested Answers

SOURCE: Firmware Problem

I had this problem as well and found help. I tried the suggestions below and the problem was fixed! What you can try is this: Open up Control Panel Click on Performance and Maintenance Click on System Click on Hardware tab Click on Device Manager button If you see a Yellow Exclamation mark beside something that looks like the DJ then double click on that. If you see something that says to Update the driver then do so. If it asks to checked Windows Update, choose this option!! If this fails then delete it from your computer by pressing the Del key then clicking OK. Restart the computer, connect your DJ and see if it works properly. If not, open up Device Manager again. This time remove ALL your USB ports, everything under Universal Serial Bus controllers. Restart your computer, let it reinstall your USB devices, connect your DJ with its done, hope it works... If not, open up Add/Remove Programs Click on Show Updates box in the top middle if your running Service Pack 2 Scroll all the way down until you see Windows Media Player 10. If more than one WMP 10 item is showing then remove those first. After your PC restarts remove WMP10. If removed successfully then your computer will now have WMP9 installed. Open up WMP9, click on Help, click on Check for Player Upgrade. WMP10 should be displayed. Let it update... After your computer restarts, install the Windows Media Format 9.5 Runtime from this sticky Restart your computer, connect your DJ and hope it works....... Or you can just take it to another computer running Windows XP and WMP10 and if it recognizes correctly then put back a v1 firmware, I recommend 1.02.01. Download it from this FAQ Hope this helps you as much as it helped me.

Posted on Feb 04, 2007

  • 1 Answer

SOURCE: dell dj firmware

I had the same problem and it turns out the firmware did get loaded, the program just didn't close out properly. If you go to Settings & Info-->Information on your DJ you should see that it is the updated version.

Posted on Feb 21, 2008

  • 3 Answers

SOURCE: Dell DJ Gen 2 Won't connect

if your Dell DJ player is no longer recognized by the upgrade firmware even with the correct, original device driver installed, then you will need to install a windows 'MTP' driver by doing the following. Note that this applies to Windows XP only.

1. make sure you have the SP2 XP upgrade.

2. Install Windows Media Player 10 or roll it back to version 10 if you are using a later version. You can roll it back by going to 'Add or Remove programs' and uninstalling any WMP upgrade from the 'Change or Remove Programs' dialog window. Note: don't uninstall WMP enitrely from the 'Add/remove windows components' dialog.

3. Go get this file: fixup.zip Unzip it in a temporary directory and run the fixup.cmd by double-clicking in explorer or using the windows 'Run' command. Follow the instructions it prints in its DOS window about deleting the Dell device in the hardware manager.

4. plug your DJ player into the USB port. XP should now say 'Found MTP device' or something similar.

5. Get the Dell DJ 1.02 firmware from their support site appropriate for your player. Run the firmware upgrade. The software should detect your player this time.

A good reference for the Dell DJ stuff is here: gotzune.com

Note: I can't personally recommend the 'PlayForSure' firmware as I have not been successful upgrading to it. WMP 11 does not seem to work with the Dell DJ but WMP10 does and the device Sync function works just fine.

For almost ALL of the MP3 players out there that seem bricked due to a firmware upgrade failure or some other reason, they can be usually restored in a simlar way by installing a basic 'MTP' driver which allows windows to at least send a file to it, and by putting the player into a recovery mode as defined by the manufacturer.

Posted on Aug 11, 2008

  • 1 Answer

SOURCE: Firmware Reload

well, after a lot of research and frustration, I found a site that had links to the right firmware versions so I could fix it! I also had to dig into the pit of despair that is my storage bins and thankfully I was able to find the CD that came with my DJ to give my computer the drivers it needed to recognize the DJ...

http://www.gotzune.com/forums/showthread.php?p=60383#post60383 go to that link and look towards the bottom for the link to your version of firmware that you need... ftp://ftp.dell.com/app/R74011.exe <--- that one worked for me!

thankfully, I was able to fix it by doing that, but not before I had to delete all the data from it in a sad attempt to make it work when it was stuck in recovery mode :( but I have all the good stuff on my computer, so it's probably better that I cleaned it up because I had too much **** on there that I didn't listen to anymore...

b

Posted on Dec 11, 2008

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1 Answer

Firmware problem


I have the same problem,when i turn my creative zen v on it says firmware problem!!!?!!!and there is a choise:

clean up
format all
reload firmware
reboot

May 12, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen microphoto v0.0.65


If a problem is occuring with the firmware, then just go onto the CREATIVE ZEN website /www.creative.com and select the model of your creative mp3 player.. once you have selected the modell it will then scan your mp3 player to check what it is required and then reccommends the downloads listed. However it is vital that your mp3 player is connected to your pc via usb lead.

Dec 11, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

When i turned my creative zen v plus mp3 on it said firmware problems.and i t had a choice to clean up delete firmware and reload firmware . 1 more it was reboot and i tried all of them and none of them...


my 8gb black white creative zen microphoto mp3 gets to the recovery mode screen and has the four options i tried every thing and it wont work wat do i do???????

May 20, 2008 | Audio Players & Recorders

3 Answers

Forgot password on the restrict volume


I have solution !!! You must turn up player!!!
then TURN ON WHILE HOPLDING PLAY BUTTON !!!!!!!

Then a screen goes on !!!!
You must choose CLEAN UP THEN REBOOT !!!


THEN IF IT DONT WORKED!!
THEN YOU NEED TO CHOOSE CLEAN UP THEN FORMAT THEN REBOOT !!!!



THATS ALL

BY DABDAB10

Jan 16, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Freezing


Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

creative_001.gif

Jan 06, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

My creative zen v plus is not detected by my pc when connected its screen has reddish lines neither it is shutting down nor it is working


Using the instructions below try Cleanup first, if that doesn't work... (if you have a backup of all your music on your computer), try the format option


This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button.

It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.
Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs

Jan 05, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Help


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 28, 2007 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Recovery Screen, take 2.


If your Zen is not responding or in a "reboot loop" the following information from creative explains how to access the players recovery mode
Hope this helps, and good luck.

Zen V Plus and Zen V

1.

Detach your player from the PC if it is connected, and turn off the player.

If the player stops responding, you can reset the player. To reset the player, gently

insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.



It will display the following options:

Clean Up


Scans the player and removes invalid links from its music library.

Does not affect music files themselves.
Format (All)

Caution! Erases all content!

Save a copy of your player's content before formatting.
Reload OS/ Firmware

Caution! Erases your player's firmware.

DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

Dec 27, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen 4 gb


· http://us.creative.com/support/downloads/

Dec 14, 2007 | Creative Labs Zen Digital Media Player

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