Can't send or receive picture messages
Ok, this solution hasn't been posted and I'm hoping it helps at least a couple of you. My fiancee & I both got EnV's at the same time, (him green, me orange) and he could send and receive pic msgs but I couldn't. Well, I finally figured out the problem with my phone. See, we live in a "non-coverage area", VERY rural part of Pennsylvania, where the only "bars" we get are the ones that say "1X III"; my fiancee works in a "coverage area" (bars read "ev xIII") about an hour drive from home; now, I actually had a knowlegable csr tell me that "coverage areas" may be my problem, so about 2 weeks later I went into the city which is in the "coverage area" and tried to send a picture message and to my surprise, ta-da! it worked! It has worked ever since, now, even from home I can send and receive pic msgs. On a separate issue in one of the posts above, someone said they got the notice "msg sent/rec'd failed" --THIS does happen sometimes from home, and after paying close attention I've noticed that it depends on the "call state" when you are sending/rec'ing the msg, meaning, it has to show the picture of the little cell phone WITH the flashing arrows in order for the msg to completely go thru. Sometimes, I have to go to the "sent" menu and it may take a couple of retries but it does finally go thru. Also, if anyone else has this situation, you may have to do the *228 from the "verizon coverage area" but just sending/rec'ing pic msgs or downloading games in the area should update your phone enough that you should be able to do all of the above from even "non-coverage areas." For those of you who are in "coverage areas" and are having this problem, I'm so sorry : ( , I don't know what could be the cause of your problem, I can only offer my advice of keep trying cust serv & try and find a knowledgeable rep. to help you. Hint, if they don't know what you're talking about right off the bat, tell them you have to go and then call back & try with someone else. A LOT of these reps will go through HOURS on a call-they are trying to help you but have NO IDEA what they are talking about. Don't waste your time on them, keep trying diff. reps til you get someone familiar with the prob. Good luck!
Apr 22, 2008 |
LG enV VX9900 Cellular Phone