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The letters on the page are off and jagged, and there is a strip of no ink down one side of the page, I have cleaned the print heads, the nozzels and have aligned the print heads many times, also I have replaced both ink cart. I bought this printer in march, it has not worked properly since I bought it

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  • Bob Headrick May 11, 2010

    What is the printer model?

    - Bob Headrick, MS MVP Printing/Imaging


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It may be an encoder issue, but this is not likely in a relatively new printer. You can clean the encoder strip by following the instructions at: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpd50646

Be gentle in cleaning the strip as it is fragile and contains fine lines that are necessary for proper operation of the printer. Do not use any solvents, only water.

Please indicate which printer model you have for better instructions.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Posted on Jun 06, 2008

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ITS ENCODER PROBLEM .GET IT REPLACED THROUGH TECNICIAN. ENCODER IS USUALLY VERY CHEAP.WISH U SUCCESS.

Posted on Jun 04, 2008

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1 Answer

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