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When turning on my hp compaq 6720 laptop for the first time the battery went down while windows was starting and now i receive the following error message when booting up "the computer restarted unexpectedly or encountered error. windows installation cannot proceed. to install windows, click ok to restart the computer, and then restart the installation" i have tried this many times and i end up at the same screen again please help

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This issue could be dude to a number of things, Probably the best thing to do would be to either start in safe mode, and see if there is an application that is causing the error, Or reinstalling the operating system from the windows CD.

Posted on Jun 03, 2008

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You can do a system recovery. turn unit off. once you turn it on press f11 key select recovery manager then system recovery

rate me if this helps

Posted on Jun 03, 2008

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1 Answer

Update intel pentium d 945 procesor mikrocode patch


You didn't state the O/S.
So I'm going to use Windows XP Home for an example;

HP Support > HP Compaq dc7600 > HP Compaq 7600 Convertible Minitower PC > Download drivers and software > HP Compaq dc7600 Base Model Convertible Minitower PC > Microsoft Windows XP Home Edition >

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1111121&prodTypeId=12454&prodSeriesId=472276&swLang=13&taskId=135&swEnvOID=1098

BIOS > 786D BIOS Family Processor Microcode Update

Current version -> 11.1A / 31Jul/ 2006
Size -> 0.38
Estimated download time -> 1Minute
Previous version -> 1.09A/ 11 Oct 2005
Click on Download at the end.

A small window will come up on the right.
Opening sp33313.exe
Click on Save File.

Another small window will come up on the left. In the wording at the top of the window tells you where the file will download to. You may wish to write it down.
It may have Desktop, or My Documents, or Downloads, in the wording.

Desktop: The file will be on your desktop screen
My Documents:
Click on Start, then My Documents

Downloads:
Click on Start, then My Documents. DOUBLE-click on Downloads

When you see the file name (sp33313) DOUBLE-click right on it
The Installation Wizard will appear. At the bottom of the next 3 small windows, click on Next, Next, and Finish.

If you are not asked to Restart your computer, close all windows, go back to your desktop screen. Restart your computer.
(Start > Turn Off Computer > Restart )

Regards,
joecoolvette

Jul 09, 2012 | PC Desktops

1 Answer

I have hp compaq 5100 sff 3.2 ghz, 1 gb ram HT technology, I am facing the problem that when ever i switch it on some time it does give display and sometime it just beep for memory error. One day i reset...


I think you have bad memory. Try to press and hold F8 button while booting windows And run windos memory diagnostic
or you can do like this...

Running Windows Memory Diagnostic

To run Windows Memory Diagnostic, do the following:

  1. Click the Start button, type mem, and click on Windows Memory Diagnostic
  2. When the Windows Memory Diagnostic screen loads, click Restart now and check for problems
    memory-diagnostic-01.png
  3. You computer will restart
    memory-diagnostic-02.png
  4. The memory diagnostic will run and may take some time (or a ****-load of time depending on your patience!)
    memory-diagnostic-03.png
  5. Windows will restart and report any errors to you
    memory-diagnostic-04.png

Jun 29, 2011 | HP Compaq dc5100 Small Form Factor PC...

3 Answers

Computer will not start


It all depends how many beeps there were.
From http://h18000.www1.hp.com/products/quickspecs/12253_div/12253_div.HTML
Diagnostic LED Explanation Table Number of 1-second red LED blinks followed by 2-second pause, then repeats:
2-processor thermal protection activated
3-processor not installed
4-power supply failure
5-memory error
6-video error
7-PCA failure (ROM detected failure prior to video)
8-invalid ROM, bootblock recover mode

I have only really come across 4 beeps = order new Power Supply or 5 Beeps = reseat the memory and hope it works

Regards,

Oli

Apr 15, 2010 | HP Compaq dc7600 Small Form Factor PC...

1 Answer

I am having the same difficulties as you!


http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&dlc=en&cc=us&docname=c00220758&product=12455
If you have compressed the hard disk drive using the Compress drive to save disk space option under the Properties menu for your hard disk drive and have performed a non-destructive recovery or a system recovery, the following error message may appear: NTLDR is compressed. Press CRTL-ALT-DEL to restart. This error message is resolved by following these steps:
  1. Insert the HP Recovery Tools CD or Compaq Recovery Tools CD into the CD drive on the computer and restart the computer.Wait for the HP Recovery Tools CD or Compaq Recovery Tools CD window to open.
  2. Select Run Microsoft Recovery Console , click Next , and then follow the onscreen instructions. NOTE: If you are unable to open a recovery console, follow the Alternate steps .
  3. Press R to repair the Windows XP installation using Recovery Console.
  4. Enter the appropriate number for the WINDOWS installation, for example, the WINDOWS installation could be listed as 3: C:\WINDOWS or 3: D:\WINDOWS .
  5. If prompted, enter your Administrator password and press Enter . If there is no password, just press Enter .
  6. At the prompt, if the WINDOWS installation you selected in Step 4 was C:\WINDOWS, type: cd c:\Or, if the WINDOWS installation you selected in Step 4 was D:\WINDOWS, type: cd d:\
  7. At the prompt, type: attrib -c ntldr and then press Enter .
  8. At the prompt, type: exit
  9. Press the Enter key and immediately remove all discs or diskettes from the computer to allow the computer to restart.The error message should be resolved.
Alternate steps NOTE: These alternate steps work for HP and Compaq desktop PCs with Windows XP and a recovery partition. (M0st HP and Compaq PCs with Windows XP have a recovery partition on the hard disk drive.) These steps do not work if you have replaced the hard disk drive, replaced Windows with another operating system, or repartitioned the recovery partition.You can use the following steps if you are unable to open a recovery console:
  1. Turn on the computer. When the initial logo screen appears, press the F10 key repeatedly until a message about starting recovery appears.
  2. At the Recovery screen, click Advanced Options and then press the Alt and D keys at the same time to go to a command prompt.
  3. At the command prompt, enter the following: diskpart
  4. At the command prompt, enter the following: list volume
  5. Remember the drive letter next to line for the main hard drive; HP_PAVILION or PRESARIO.
  6. To close Diskpart, enter the following: exit
  7. At the command prompt, enter the drive letter followed by a colon (:). For example, H:
  8. At the command prompt, enter the following: cd \windows\system32
  9. At the command prompt, type the following: compact ntldr /u <the drive letter>:\ntldr For example if the drive letter was H, you would type: compact ntldr /u h:\ntldr
  10. Type exit and press Enter .
  11. Click Quit .The error message should be resolved.

Sep 06, 2009 | E-Machines eMachines Desktop PC

1 Answer

It will boot up to the windows screen and freezes.


If your computer was able to boot up but unable to load the Windows, the most common cause would be the recently intstalled software or Windows update.

To remove this, follow these steps. Skip Step 1 if it is not relevant.

Step 1: Removing recently added hardware
Use the steps in this section to disconnect any recently added hardware and test for the error.

NOTE: If a new internal device (sound card, hard drive, or other) was added to the computer before the error message started to occur, you have to remove it before continuing.

  1. Turn off the PC and unplug the power cord.
  2. Disconnect the mouse, and any other peripherals attached (Printer, scanner, webcam, zip drive, phone cord, network cable and other devices). Leave only the keyboard and monitor cable attached.
  3. Press and hold the power button on the front of the PC. Release after 10 seconds.
  4. Plug the power cord back in.
  5. Turn on the computer.
  6. The computer displays the We apologize for the inconvenience... message. Allow the timer to count down from 30 to 0.
  7. If the computer successfully starts to the Windows desktop and does not restart to the error message, connect one device and wait until Windows recognizes it.
  8. To find if a device is causing the error, continue connecting the devices, one at a time, restarting the computer each time, until the device that is causing the error is found.
NOTE: If this does not solve the issue try to do a system restore BUT it will delete all your files and programs you install by yourself after the system. You will be able to use the pc as a new pc.

Jan 25, 2009 | HP Compaq Presario SR2011WM PC Desktop

1 Answer

Hp compaq presario v3000 is not loding the OS, show an error


  • as you boot the computer, start tapping the F8 keys
  • From the boot menu, select Safe Mode
If this seems to work, you can try restoring the computer to an earlier point from Start > All Programs > Accessories > System Tools > System Restore.
If Safe Mode also fails to load, you would have to check your disk for errors or you may have to install XP all over again.
Please get back, if you need any further help.

Jan 09, 2009 | HP Compaq Presario SR1920NX PC Desktop

1 Answer

My system did an automatic update. Now I get a message that says that my backweb-137903.exe has been moved and so my HP center does not load. I looked for the file but it is not present on my PC. I also...


This error message probably occurred, because a spyware removal application incorrectly detected the Updates from HP Connections or Compaq Connections client software (developed by BackWeb Technologies), as spyware and improperly removed it. Since only part of the client software was removed, the errors displays because the software cannot fully open when Windows starts. Updates from HP or Compaq Connections is a messaging service that comes pre-installed on HP and Compaq desktop computers. The service provides product notices, support updates, tips, and special offers specifically for your model of HP or Compaq PC. If you no longer want to use Updates from HP or Compaq Connections, HP or Compaq Connections can be uninstalled through Add/Remove programs. If you still want to use HP or Compaq Connections to receive information regarding your PC, complete the following steps: CAUTION: Performing a System Recovery replaces system files and original software with the files that originally came with the PC. This process may move or remove certain files, like those stored in My Documents. Before performing a System Recovery backup important files and the files stored in the My Documents folder.Be prepared to reinstall software that was not originally included with the PC. You will also need to reconfigure an Internet Connection and obtain all critical Windows Updates, Virus definition updates, and anti-spyware updates. To resolve this error, reinstall the Updates from HP/Compaq Connections client software by performing a standard recovery:
  1. Remove all connections from the PC except keyboard, mouse, monitor and power cable. If any internal hardware such as a video card, or sound card has been added, they should be removed or disconnected.
  2. Restart the computer and press the F10 repeatedly after the logo screen appears.
  3. Click Next when prompted.
  4. Read and respond to the screens to recover the computer.
After the computer is recovered and you have completed the setup, you can do any of the following items to prevent the error message from displaying:
  • Adjust the settings in the spyware removal application to bypass the Updates from HP or Compaq Connections client software.
  • You can uninstall the Updates from HP or Compaq Connections client software before using your spyware removal application: Uninstall Updates from HP or Compaq Connections client software by clicking Start , Control Panel , Add/Remove Programs , Updates from HP/Compaq Connections , and clicking the Remove button. NOTE: If you remove the Updates from HP or Compaq Connections client software, you should visit the product support page for your PC model, HP Support and Drivers Search , for the latest information and software updates.
HP does not consider HP or Compaq Connections spyware software. If spyware removal software detects BackWeb as spyware and you would still like to remove HP or Compaq Connections, it should not be removed through the Spyware removal software. Instead, uninstall BackWeb using Add/Remove Programs as shown above.

Oct 05, 2008 | HP PC Desktops

4 Answers

PC won't Boot Up


Here is what is says in the owners manual in what to do in this case, Hope this is a Help, Happy Holidays
Red Power LED
flashes five times,
once every second,
followed by a two
second pause.
5 Pre-video memory
error.
1. Reseat DIMMs. Power on the
system.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory with
HP memory.
4. Replace the system board.
Red Power LED
flashes six times,
once every second,
followed by a two
second pause.
6 Pre-video graphics
error.
For systems with a graphics card:
1. Reseat the graphics card. Power on
If you need anymore let me know and I will post them for you.

Dec 15, 2007 | HP Compaq dc5100 PC Desktop

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