Question about Xerox Phaser 6250DP Laser Printer

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Same Xerox 6250 whine and paper jam

My 6250DP has the same whine and paper jam. It happens about 50% of the time. I had the repairman come and replace the main drive assembly and that didn't fix it. I saw this post about the registration clutch so he ordered that part but that didn't solve the problem either. So, we removed the new parts and I'm back to the original parts. Any other ideas? The repairman said the next repairs would be more costly like the Control board (over $400). Is it worth the money trying to repair? I just put in a new Imaging Unit and all new ink cartridges so I need to use a little while longer since I just spent all that money. Thanks for any ideas you might have.

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  • deejaybee Jun 06, 2008

    I checked the pins and the rollers and all look fine. There don't seem to be any broken pins and the "D" rollers don't slip on shaft.

    I'm pretty sure the repairman replaced the entire registration assembly since I gave him the part number from your earlier post. Do you think I should have him try another one? Right now whenever we print we stand by the printer to listen for "the whine". If it starts whining we open up the printer before it starts printing the first page. Sometimes it will take 2-3 times before the whining stops. It doesn't seem to occur as much if you select heavier paper. When the printer slows down it seems much better but maybe that's just a coincidence. If it starts OK, then you're OK. It's only on that first sheet when the whine occurs.

    Thanks for your thoughts!


  • Bikersworld Oct 23, 2008

    I have 3 x of these Xerox Phaser 6250 Printers and they all have the Whine and paper jam issue! 1st page only, if it can print the first page then your ok.
     If it whines then you are knackered. I think it has something todo with what ever controls the paper thickness, due to the fact if you load a thicker paper and select that paper in the options then the problem does seem to vanish... Problem is I can't afford to do all the reporting on Thick paper, and why should I have to... it's not like these printers are cheap!!

  • kcunnane Nov 03, 2008

    Same issue; I replaced the registration roller myself, it worked for about a week and now I have the whine and paper jam back again. I just purchased new ink when I though I had it fixed, but I am ready to throw out the window.

  • skerm Nov 25, 2008

    I have the same problem and have solved it by replacing the fuser. I don't know why this works, but the whine goes away and the jams stop. In my case, the printer says jam at registration roller, but the paper stops at the fuser, so that's what led me to try a new fuser. I'm not getting as much life out of my fusers as the printer says I should, but it's sure better than constant jamming. . .

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Search xerox.com or tektronix.com for 6250FMSFix.psx, which is the driver to fix the fuser stall problem. When we downloaded the file 4 years ago, there was no link to the correct page. We had to do a google search on the site to find it. Other key words you might look for are "fuser", "stall", and "snippet". There is a FuserReadme.txt file that goes with this. It tells you how to put the file into the printer with ftp (that sounds safe; you did change the administrator password, didn't you?).

Posted on Jan 15, 2009

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You sure he replaced the entire registration assembly? That is a very common problem . And you are explaining it to a T with one exception I can think of.
Remove the paper tray and look in the opening, there are "D" shaped rollers in that feeder area. Sometimes one of the pins in the roller snaps and causes the paper to drag because the roller is not spinning, just dragging on the paper.
The way to check is just put your hand on the D shaped roller, and see if it spins easily on the shaft. It should NOT spin on the shaft. Those 2 rollers are 10-12 inches in from the front of the paper tray.
I would suspect that even the new clutch if replaced is bad. That is a very common problem.

Posted on Jun 05, 2008

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Are the tabs in those D shaped rollers broke?
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That problem is the registration clutch.
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But that WILL fix your problem. They changed the style of clutch also. It is more reliable now.

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I use to have the same problem, but downloaded a fuser patch at the Xerox site:

http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi?new,kb=Phaser_6250,company=%7B5AC8CA72-62D5-4658-8D6F-D2F393C98A63%7D,ts=xo,ques=ref%28security_level%29:1,ques=ref%28Country%29:45,/,case=R1001052703

if that link doesn't work, go to the Xerox site and look in the area:


Home > Support & Drivers > Phaser 6250 > Knowledge Base
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I DO HAVE A FULL SERVICE MANUAL FOR THIS MACHINE ON DISK AVAILABLE
try the top 2 things if you still have the problem please get back to me.
Thank You

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