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take out the sim cards then turn the phone back on click back and you will be in the menu screen goto settings then sellect restore factory settings default password is 1122 if thats wrong then 1234 it will say restore , press yes , the phone resets and its all fixed hope this helps .
PUK code in PIN UNLOCKING CODE, which is required when you give PIN number wrongly for 3 times, This code is OPERATOR specific and not phone specific and you have to call you operator and get PUk if PIN is blocked...
if you provide PUK code wrongly for 7 time, you sim may become useless, then you have to buy new SIM
Well if your phone company is At&t and your phone is asking for a SIM1 PUK number you need to call into the compant and ask them for the code, you've probably entered a wrong code 3 times and now it's locking your phone (Hoooray! It happened to me)..They will provide you with the code, and then you'll need to change it and save it somewhere safe, write it in a diary, on a book mark, on your battery, etc..Without it you won't be able to access your phone. You CAN NOT take this security setting off your phone. It's here to stay now. Good luck!
I am a tmobile customer and it works for me. One thing I know to make sure your SIM card insert position. For SIM card slot at the bottom, make sure the gold-colored contact facing upward. For SIM card slot at the top, make sure gold-colored contact facing downward. At the first time, I put it in a wrong position and gave me the 'No service" error. Good luck
Every PUK code is unique so nobody can tell you your PUK number, but i will tell you what you can do! 1)
If you still have your packet that your Sim Card came in, you should
find your PUK number in there, if you don't have the packet, please
2) You must get a phone that is on the same network
as your phone and call the networks Customer Care and ask them for your
PUK number, they will ask you for your phone number, then they will
tell you your PUK number. Once you have done this, you will be able to
reset your Pin number so you will be able to go into your phone again.
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