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Your tomtom needs a new battery for starters as a bad battery will do this trust me or not. Now if its new and i mean straight out of the box return it as its going to have more issues in the long term. You also might try reloading the software on it but I am sure its the battery. Thanks please do leave postive feedback for my advice.
I had this same problem and I did a reset on the device and then downloaded the newest version of the device software from TomTom. This brought the unit back. I still needed to download maps because mine came up with just Guam maps.
Hope this helps.
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