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you're not supposed to change the time at certain times if it is an automatic. I think any time after 8pm and before 4am (but check your manual). Apparently it messes up the mechanism. Maybe that's the issue?
Finally got it! Take a sharp ball-point pen and push it into the hole/bitton on the lower left side of the face. When I first tried it a zillion times, I could not get anything to happen. Then I handed it to my husband, and he said that you have to push it in with a little bit of force (more than mine, anyway) and the "setup" mode appeared. After that first time, it doesn't have to be pushed as hard!