Question about Canon Office Equipment & Supplies

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Disc printing suddenly stopped. my i9950 now trys to print all discs as documents on paper. I have re loaded drivers and disc printing utility. shut everything down and reloaded but to no avail,,,, help!!

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  • Master
  • 871 Answers

Hey woll,

please do try to uninstall everything related to that printer from your computer and start from scratch. there may be some errors or driver issues with your other devices and programs installed. it may be so sudden but this may be the cause why you are having this error.

before you do install that printer again. i advise you to check out the manufacturers website first because they may have some updates for your printer.

thanks.
feel free to post again. ill be waiting for anything that happens.

Posted on Jun 03, 2008

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  • Canon Master
  • 3,614 Answers

Hi,

Is there any error message appear there.. -Or- any code reagrding the problem..?

Thank you

Posted on Jun 03, 2008

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Posted on Jan 02, 2017

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I had the same problem. Having checked other websites I came across the following which narrowed down the problem to the Photo Cyan / Photo Magenta ink tanks, and replacing the Photo Magenta one (although it was not empty) has successfully resolved the problem. Eveidently ink from the original one was not flowing and so caused the syan cast. (I experimented by subsequently removing the Cyan one which produced prints with Magenta cast)

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That post is labeled "Cannon (sic) S9000 Print Head" and concerns a greenish hue error in all print quality levels OTHER THAN plain paper. In other words, all output designated as Photo Paper Pro, Glossy, High Resolution Paper, etc., results in output with enormous and unacceptable levels of green hue. All output designated as "Plain Paper" whether the output actually is on plain paper or photo paper pro, turns out well.

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It is a frustrating problem because you know that the printer is physically capable of printing WITHOUT the hue (as it proves to you each time you choose a "plain paper" paper setting.)

Troubleshooting by reinstalling and updating the printer drivers, and uninstalling/reinstalling the ZoomBrowser EX, replacing the ink cartridges, and deep cleaning are all blind alleys.

A call to Canon support solved the problem for me with this simple and important revelation:

The Plain Paper setting is unique in its use of only 4 of the 6 cartridges. In the Plain Paper setting, only the black, cyan, magenta and yellow cartridges are utilized. The Photo Magenta and Photo Cyan are not utilized. In all higher resolution settings, i.e., in all other settings, all 6 cartridges are utilized.

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