Question about Bose 3 2 1 GSX System
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Posted on Jan 02, 2017
SOURCE: Format unsupported
Format unsupported simply means the unit can not read the disc. The problem is either the disc or the player.
Contact Bose technical support if you are sure the discs are good. 800-367-4008
Posted on Oct 23, 2008
SOURCE: bose lifestyle fault code 802
Unfortunately, an 802 error is bad. That means hard drive (HDD) failure. This can happen to any hard disc drive, and there's no way to predict it and no way to fix it from home.
If you even try to troubleshoot it (reset etc), you could loose more data (music you've already stored to the system). If you try to access 'stored' music- the error will continue. Also, every time you turn the system off, it checks your HDD, and will probably cause the 802 or 801 errors to display again.
The "Format Unsupported" message may be related, but usually temporary. The 802 (and also 801) errors mean irreversible HDD damage so it doesn't matter.
Call Bose tech support immediately.. They can repair it for $165 and give a new 1 year warranty. And if it's already under warranty they will repair for free. In either case they will replace your HDD with a new one, and transfer any salvaged music files from your existing drive to the new drive.
Posted on May 31, 2009
You need to stand at the front of a Bose store and tell everyone about to enter your story, until the manager of the store agrees to give you a new one. This looks like an ongoing problem that Bose knows about and will not address. $900+ and maybe 60 hours dvd time and I'm on the same boat. I thought Bose could be a trusted company.
Posted on Aug 17, 2009
Well, it seems that this may be a common issue with this BOSE unit. My 321 GSIII was working fine as well for about a week. After a full frustrating day of switching, disconnecting, reconnecting cables and resetting the unit and TV several times, I was forced to call the BOSE Technical. They tried to help with the situation over the phone by directing me to do just about everything I did before I ever called them. After about an hour of their unsuccessful help, they left me in saying that I will now have to run Composite cables because my TV will not connect for some reason through HDMI even though it was working for a short time. AHHHHH...I custom prepared the walls in my new office to accommodate non-exposed cables and wires and now BOSE is saying to expose Composite cables. Tomorrow, I am going to connect the Composite cables to confirm if the 321 will now work that way (for curiousty). I will then call BOSE back and demand a replacement unit. I will keep all in the loop with my progress of this situation.
Posted on Feb 13, 2010
Tips for a great answer:
Jan 17, 2010 | Bose Lifestyle 48 System
Oct 15, 2009 | Bose 3 2 1 GSX System
May 31, 2009 | Bose Lifestyle 48 System
Apr 08, 2009 | Bose Lifestyle 48 System
Jan 26, 2009 | Bose 3 2 1 GSX System
Dec 09, 2008 | Bose (321GS) System
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