Question about Dell Printers:Dell MFP Color Laser 3115cn

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My Dell 3115cn printer gives the error 093-921 Remove Tape from Cartridge. It gives it on all of the cartridges even though some are brand new. Please help!

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Posted on Oct 17, 2010

  • Kaiserin1 Apr 24, 2011

    just shake the cartridge around briskly and give it another try...that worked for me.

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Error code 093-921


If you are seeing any or all of these error codes on the Dell 3130cn Laser Pinter that there is a Firmware Update to address this issue. However, the firmware cannot be applied when there is an error present, so first try reseating all toners. You may need to repeat this several times before errors are cleared. Once error-free, download the Firmware from the Dell Support website and apply.

Reset the Cyan toner properly.

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TapeOn a cart... Cart Error 093-919, 093-920, 093-921, 093-922 on a Dell Color Laser Printer 3110cn 3115cn 3130cn tape POST Laser Printer 3110cn 3115cn 3130cn
  1. Verify all packaging has been removed from the printer cartridge. This includes any tape or red handles. Also verify the toner cartridge is properly installed.
  2. Remove the toner cartridge and clean the toner housing of any excess toner with a clean dry cloth. Reseat the toner cartridge when finished cleaning.
  3. Check that all toners are Dell branded and not refills. Take note of all PPIDs (Serial Numbers). Check that all toners are for the correct model
    • If any toners are non Dell, swap with another toner
  4. Run diagnostics on the toner cartridge sensor.
    1. Power off the printer.
    2. Hold down the and buttons on the printer and power the printer on.
    3. Release your fingers from the keys when the message Diagnosing... appears.
      Customer Mode and ESS Diag display.
    4. Press the button until IOT Diag appears and press the button.
      On the LCD, Digital Input appears.
    5. Press the button until Digital Input appears and press the button.
    6. Press the or button until DI-8 for (yellow) DI-9 for (Magenta) DI-b for (Cyan) and DI-a for (Black) appears and press the button twice. It is only necessary to run the diagnostic on the toner cartridge to which the error applies
    7. Open the front cover. (Figure 1)



      Figure 1 - Open the Front Cover
    8. Remove and replace the toner cartridge. Every time the toner cartridge is reseated, the counter on the Operator Panel will increase by 1.
      • If the diagnostic does not increase by 1 then replace the toner cartridge.
      • If the diagnostic does increase by 1 and the error persists, Please contact Dell Technical Support for further advice.

Knowledge Base

Mar 02, 2016 | Dell 3130cn Color Laser Printer

1 Answer

Error code 093 922 check K Cart


The k should be the black toner cartridge. The cartridge might be defective. Try a new cartridge.

Oct 14, 2013 | Dell 2130cn / 3110cn / 3115cn / 3130cn /...

1 Answer

I have a Dell Photo926 printer. I just changed the color ink cartridge and it is giving me an alignment error stating remove tape from cartridge. There is not any tape on the cartridge. I have ran the...


Are you using Dell Series 9 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

You are using Dell Series 9 ink cartridges, correct?

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Black cartridge = black side(left side) Color cartridge = color side(right side)

Photo cartridge = black side(left side) Color cartridge = color side(right side)

It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact the place of purchase for a replacement.


Rick

Apr 26, 2011 | Dell 926 All-In-One InkJet Printer

1 Answer

Error msg says 'Alignment problem. Remove tape from cartridge or check trouble shooting. How do I remove tape from cartridge?


A brand-new, never-inserted-into-the-printer, ink-cartridge will have a small piece of tape over part of the mechanism, to prevent the ink from drying-out while it sits on the store's shelf. If you inserted a brand-new cartridge, without removing that tape, just remove the cartridge, remove the tape, and re-insert the cartridge.

Aug 22, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

Lexmark x7170 printer cartridge error


Remove the color ink cartridge and double check that the plastic tape, which you removed from the cartridge is completely removed. I've noticed that sometimes a small piece of the protective tape tears and stay stuck on the cartridge causing the printer to give a false error. When replacing the cartridge be sure its fully inserted into the color cartridge holder and the locking mechanism locks securely.

Jan 17, 2010 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

1 Answer

Error message HP Officejet 7310 "remove and check cartridge on right. Removed cartridge, checked it (nothing), installed it back - still same message. Installed new original HP cartridge - still same...


Can you find a friend with a similar HP printer, i.e., one that accepts the same model-number of ink-cartridge? If the cartridge gives the same error-message in the other printer, it's time to responsibly recycle your "dead" cartridge, and give the brand-new cartridge to your friend, for his/her usage.

Nov 25, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Dell printer model# A940 50c error


Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.

Nov 10, 2008 | Dell A940 All-In-One InkJet Printer

1 Answer

Dell A960 cartridge problem


Does the black cartridge print? If not did you take the tape off of it? Error 50 is a generalized error reading relating to a number of cartridge problems. If the color cartridge is empty, it may be theproblem although I have not found this to be true on Dell printers. If you remove the color cartridge and reinstall it the reading will indicate its full (even though it isn't. This may solve the problem.

Sep 19, 2008 | Dell A960 All-In-One InkJet Printer

6 Answers

Incorrect colour cartridge error


Here is a possible solution to the dell printer BS when I bought replacement cartridge for the black I didn't want or need the color. When I attempted to replace it would say unsupported cartridge on the computer screen and right cartrige error or w/ever it said. who cares . It is a S C A M but if you only need black try this... Take a hammer and smash the printer NO DON"T ... Roofer joke. Seriously though just remove the color cartridge and snap it shut empty with the black " replacement cartridge " snapped in and your good to go in black and white. I bought my replacement cartridge at
( S T A P L E S ) no one has one better. good luck sorry if it doesnt work for you I'm only saying that it worked for me. P.S. Thank you and "DUDE I'M NOT GETTING A DELL"!!

Dec 18, 2006 | Dell 962 Photo All-In-One InkJet Printer

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