Question about Lexmark X5150 All-In-One InkJet Printer

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My printer is showing a hardware error 502 and it won't print

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  • CPCI
    CPCI Oct 16, 2010

    do you have a manual that cam with the printer -- see if the error is listed in there -- you can try re-isntalling the drivers for the printer



    if not let me know the OS you use and what model of the computer you have

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Hi

if you go to the Lexmark site , you will get some answers-- i hope this helps and if it does, kindly leave a positive feedback respone.

http://support.lexmark.com/index?page=content&id=HO2707&actp=search&viewlocale=en_US&userlocale=EN_US&segment=SUPPORT&productCode=LEXMARK_X5150&searchid=1287273683102

Posted on Oct 17, 2010

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I keep getting Hardware Error 502 (printer stalled) when I try to copy a page or to print direct from the computer. I followed the instructions for a "fix" but still doesn't work


Hi there
Not know what Instructions you had before but got a sit for you to look at.
Click on link it will take you there to your error 502.


http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=45A49F4D2A17494E8F4B63951C8A1237&doclang=en&cs=

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 15, 2010 | Dell A960 All-In-One InkJet Printer

1 Answer

It keeps saying hardware error 502. Help


Hi
It is the rod that the cartridges travel on. Just wipe this rod with a Kleenex and the
Other thing you could try is to lubricate the bar that the carriage
All The Best: Pineworks

Jan 31, 2010 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Hardward error 0502 comes on when printer is turn on


The problem is simple. The Shiny Silver bar that your Print Cartridges glide back and forth on is the PROBLEM!!! When the motor that moves the cartridges left and right HAVE TOO MUCH RESISTANCE, YOU GET THE HARDWARE ERROR: 502. How I fixed it is simple. Take some kleenex, and with power unplugged, clean the bar very well. Then Spray some WD-40 on a Kleenex, and lubricate the shaft!!

Oct 07, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

When trying to print error 502


The encoder strip may have become unseated. please follow the steps given below:
The embedded links in the table lead to specific troubleshooting steps.
1 Turn off the printer and disconnect the power cable from the back of the unit.
2 Open the printer's front cover.
Pinch the top of the carrier belt and gently move the cartridge carrier to the center of the printer.
3 On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Gently push the encoder strip down and back up to get it into the slot. NOTE: If the strip is completely out of the slot, it may be necessary to move it first forward and then back.
4 Move the cartridge carrier back to the left-hand side of the printer with the carrier belt.
5 Reconnect the power supply and turn the printer back on
If the issue persists after you have attempted the steps with a new color cartridge, continue to Contacting Lexmark.

Apr 05, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

A940 printer stalls and gives a hardware message


This is a usual problem whit this model of printer, i had been thru this three times already.
In my case, the printer stops completely halfway printing and shows "Hardware error 502", i found that is because the optical sensor strip is dirty, first you should try to clean it with out removing it form the printer, to do this you should:

(The optical sensor strip its an nearly transparent plastic strip behind the print head, if you look closely it has very thin lines painted on it, this is used by the printer to measure the movement of the print head)

1- Print something to case the hardware error and shut it down immediately
2- Disconect the printer
3- Lift the scaner part of if, as you do when adding ink.
4- Look where the print head (the ink cartiges) is, this is where the stain is
5- Get the print head out of the way (just slide it left or right)
5- Use a soft cloth with little water to try to clean it, if it doesn't work try isoplopile alcohol because sometimes the stain is ink and is very hard to remove
6- Try print again and repeat as necesary

if you can't clean it this way you must remove the strip and clean it.

(You must have plenty of time and patience to try this, or you can dissasembly the printer entirely if you want to re lubricate or something)

1- Move the printer head all the way left, and with some pointy object pull the metallic wire holding the the strip at the right edge (flashlight very usefull), it's marked with and "D", remember that.

2- Move the printer head to the right and remove the plastic strip (this side is very easy), it's marked with an inverted "F" (it's on the other side) and an arrow indicating the up direction

3- Inspect how dirty is the strip and clean it the way you want (not so aggresively, the strip hasn't the fault)

4- Put again the left side of the strip and make it pass behind the print head

5- Move the print head to the left

6- Put the right side of the strip whatever you can, this is a very tedious process because the reduced space available, remember to keep the left side in place, because it's impossible to put the right side first.

7- Re connect and power on your printer, if it immediately gives hardware error 502, the strip is misplaced, move it a little up, down, backward an forward trying to get in place and try again, or consult the respective solution en this website.

8- If you can turn on the printer it should print now, try it, if it works, Congrats!

Sorry for my bad english

Feb 14, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Printer error 502


Shut down the printer, check whether the printer has peripheral devices such as a stabilizing power supply, and disconnect them.After five minutes, restart the printer to see whether the fault corrects itself. If the fault persists, the heating component may be faulty and the printer will need to be repaired.

Thanks for using FixYa.

Jan 26, 2009 | HP OfficeJet 4255 All-In-One InkJet...

1 Answer

Reattach encoder strip? Lexmark 6170


Hardware Error 502:
Cause: The All-in-One is stalled.
  1. Press Power to turn your All-in-One off.
  2. Unplug the All-in-One.
  3. Check for paper jams.
  4. Plug in the All-in-One.
  5. Press Power to turn the All-in-One back on.
Thank you for using Fix Ya!

Have a great one!

Dec 27, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Printer failure when trying to print, error message 502


Try cleaning the slider bar  upon which the ink cartridge slides abck and forth -- NOT THE TAPE- the slider bar assembly it self .. It worked for me .

Nov 18, 2008 | Dell A960 All-In-One InkJet Printer

1 Answer

A960 printer noise


Turn the printer upside down and see if anything falls out. Look inside as well. Maybe something is askew in there. Go the the manufacturer's website to their Support section. Email them or do a live chat. I just typed "hardware eror 502" and found a lot of answers. You might even type the manufacturer's name with just "hardware error".

Jul 19, 2008 | Dell A960 All-In-One InkJet Printer

1 Answer

Problem removing print cartridge.


Error 502 is a hardware problem code. Two solutions for you: 1)On the A940 there seems to be a coating on the metal rod that the cartridges travel on. See it back there? With the power disconnected, wipe this rod with a kleenex and the problem seems to go away. It presents a drag on the cartridges and causes the 502 error. You might have to GENTLY forcibly slide the cartridge a bit to each side to finish cleaning the rod. ONLY DO THIS WITH THE POWER OFF!! 2) Or you can also turn off your printer, then slide the cartriges all the way to the left, and GENTLY wipe the encoding strip running right behind the cartrige carrier.(it will look like a translucent piece of plastic strip in most printers). Wipe it down with a soft cloth gently, then slide the cartriges all the way to the right, and repeat this process. When you are done, simply close the cover, power back up, and see if it will print a test page for you. ZT3000 "Beta tester of "0"s and "1's"

Aug 19, 2007 | Dell A940 All-In-One InkJet Printer

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