Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

1 Answer

I/O error msg

I have my WD hooked up to a port on my laptop, it was working fine, now, when I try to open the drive I get an I/O error message, what is this/how do I fix this

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  • djgibb Nov 18, 2008

    Whenever I hook up my 500gb MyBook Home Edition to either my laptop or desktop, I get the same I/O error message. I have read other places that my drive is beyond repair. Please tell me this isn't so. Help!

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1 Answer

Try to scan your WD with a program like "HD Tune Pro" for dead sectors.
At the moment I get the same errors, because of a dead sector.

Posted on Jun 06, 2008

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I have a WD MyBook Essential 1TB external hard drive installed with my Mac OSX 10.5.8. The drive is only being used for Time Machine and my iTunes backup. The drive will randomly unmount itself and I get...


I would suspect that either the USB cable or port is the problem. Change the USB port (On the Mac or on the WD MyBook (I don't know if it has more than one USB port) that the cable is connected to and see if that improves the situation, if it still happens change the USB cable. Hope this helps.

Mar 22, 2011 | Western Digital My Book Essential 1TB...

1 Answer

My hard drive will not show up on my laptop when I plug it into the USB port. My USB ports work fine on the laptop because other devices show up. My hard drive was working before, but now it won't show up...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Dec 11, 2010 | Western Digital My Book Essential 1TB...

1 Answer

Error msg


try to format the drive

Feb 25, 2010 | Western Digital Computers & Internet

1 Answer

WD My Book Studio Ed. (Mac) - 2TB - stopped working for no reason


plug your drive in to your computer, right click
on my computer and bring up disk manager,
open disk manager and see if your wd drive
shows up. then reinitialize the drive and this
will hopefully solve your problem.

Aug 21, 2009 | Western Digital My Book Home Edition 500...

1 Answer

Western Digital Passport 160 GB external HD won't load.


WinXP SP2 blocks the use of the drive because it thinks it draws too much power. But there is a simple procedure to override this (from WD site):

"Problem:
Under Windows XP, an error message of "Power Surge on Hub Port" or "USB device has exceeded the power limits of it's hub port" is displayed when connecting a USB device to a USB port on a computer or Hub.

Cause:
Under some computers, USB devices are only allowed to draw a maximum of 500 milliamps (mA) per connection from the USB port on the computer system or from a USB hub. Under the Windows XP Operating System, with the release of Service Pack 2, if a device attempts to draw more than this (500 milliamps), a USB port balloon message is displayed to indicate this over current condition. When connecting a USB device that draws power from the USB bus, a very brief over current condition is sometimes detected by the OS, and the warning message is displayed.

Resolution:
This message has no affect on the functionality of the USB port. The USB hard drive should still function correctly on the USB port regardless of the error message. To prevent the USB Power Surge Alert message from displaying, please complete the following steps:
Click on Start.

Click on Control Panel.

Double-click on the System Icon.

Click on the Hardware Tab.

Click on the Device Manager button.

Click on the + next to Universal Serial Bus Controllers to expand the selection.

Right-click and select Properties on any listing that displays USB UNIVERSAL HOST CONTROLLER.

Click on the Advanced Tab.

Check the box that says: Don't tell me about USB errors."

This works fine, and the drive works fine afterwards. I suspect it actually draws less power than they say. Maybe it has a brief power draw spike on startup, but it's running power seems less. In any case, it works fine without the Y cable. I do think it is tacky that WD doesn't give the cable for free, since my $7 Sabrent 2.5" Hard drive enclosure came with a y cable.

But most likely the drive will work fine for you. It is a lovely quiet drive, and takes up no space at all.

Feb 01, 2009 | Western Digital Passport 160GB External...

1 Answer

WD Passport Elite 320 - won't install autobackup launcher


I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now)
1. Connect your WD ext. drive.
2. Click open Computer.
3. Double click open the WD blue icon.
4. Double click open WD_Windows Tools.
5. Double click open WD drive manager.
6. Double click open the Setup icon for Vista 64 (the other icon
is for x86 windows)
run the setup and it will take care of your problem. enjoy!

Dec 01, 2008 | Western Digital Passport WDXML800UE...

1 Answer

General problem


It could just be the 5-Pin AC Adapter. If you live in europe and your drive is still under warranty you can call WD and have them send one to you.

Nov 18, 2008 | Western Digital Elements powered by WD 320...

1 Answer

New WD My Book 160 GB won't open on my laptop, all hooked up


I have one of these. The USB port must be strong enough to run this drive. A powered USB hub between the computer should be used for best results.

On many laptops, the USB ports are not strong enough to operate this drive. On the desktop, only the main ports from the mother board are recomended.

Jerry G.

May 27, 2008 | Western Digital Computers & Internet

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