Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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I/O error msg

I have my WD hooked up to a port on my laptop, it was working fine, now, when I try to open the drive I get an I/O error message, what is this/how do I fix this

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  • djgibb Nov 18, 2008

    Whenever I hook up my 500gb MyBook Home Edition to either my laptop or desktop, I get the same I/O error message. I have read other places that my drive is beyond repair. Please tell me this isn't so. Help!

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1 Answer

Try to scan your WD with a program like "HD Tune Pro" for dead sectors.
At the moment I get the same errors, because of a dead sector.

Posted on Jun 06, 2008

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When I started my DELL Inspiron 1525 running Win 7 Ultimate, I got a white-on-black screen which questioned the voltage from power adapter. Diagnostic program run.. Stopped with the following msg: Error...


2000-0142 and 2000-0146 are hard drive SMART errors, indicating the HDD will fail.
To boot message about the AC adapter was a BIOS level message that normally appears when a Auto/air ac adapter or other 65 watt ac adapter is used to power the system.

Jul 16, 2011 | Dell Inspiron 1525 Laptop

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My hard drive will not show up on my laptop when I plug it into the USB port. My USB ports work fine on the laptop because other devices show up. My hard drive was working before, but now it won't show up...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Dec 11, 2010 | Western Digital My Book Essential 1TB...

1 Answer

Error msg


try to format the drive

Feb 25, 2010 | Western Digital Computers & Internet

1 Answer

WD My Book 1TB Ethernet seems to hang my USB ports on my notebook


Update your firmware, i had the same problem, i updated the firmware and everything works fine now.

Jul 04, 2009 | Western Digital Computers & Internet

1 Answer

D610 DST Short Status Test Fail


It appears your hard disk has died and it may not be possible for you to retrieve your data.
Remove your hard drive from the laptop and insert it into an USB harddrive adapter, (they are not expensive and you can use it later as a external hard drive). Then plug it into the USB port of a working computer. The computer should/may see it as an external drive, if you are lucky you will be able to copy your data, if not, you are out of luck.
There are companies that can recover data from faulty hard drives, but it will cost you an arm and a leg for their service.

Feb 17, 2009 | Dell Latitude D610 Notebook

1 Answer

Western Digital Passport 160 GB external HD won't load.


WinXP SP2 blocks the use of the drive because it thinks it draws too much power. But there is a simple procedure to override this (from WD site):

"Problem:
Under Windows XP, an error message of "Power Surge on Hub Port" or "USB device has exceeded the power limits of it's hub port" is displayed when connecting a USB device to a USB port on a computer or Hub.

Cause:
Under some computers, USB devices are only allowed to draw a maximum of 500 milliamps (mA) per connection from the USB port on the computer system or from a USB hub. Under the Windows XP Operating System, with the release of Service Pack 2, if a device attempts to draw more than this (500 milliamps), a USB port balloon message is displayed to indicate this over current condition. When connecting a USB device that draws power from the USB bus, a very brief over current condition is sometimes detected by the OS, and the warning message is displayed.

Resolution:
This message has no affect on the functionality of the USB port. The USB hard drive should still function correctly on the USB port regardless of the error message. To prevent the USB Power Surge Alert message from displaying, please complete the following steps:
Click on Start.

Click on Control Panel.

Double-click on the System Icon.

Click on the Hardware Tab.

Click on the Device Manager button.

Click on the + next to Universal Serial Bus Controllers to expand the selection.

Right-click and select Properties on any listing that displays USB UNIVERSAL HOST CONTROLLER.

Click on the Advanced Tab.

Check the box that says: Don't tell me about USB errors."

This works fine, and the drive works fine afterwards. I suspect it actually draws less power than they say. Maybe it has a brief power draw spike on startup, but it's running power seems less. In any case, it works fine without the Y cable. I do think it is tacky that WD doesn't give the cable for free, since my $7 Sabrent 2.5" Hard drive enclosure came with a y cable.

But most likely the drive will work fine for you. It is a lovely quiet drive, and takes up no space at all.

Feb 01, 2009 | Western Digital Passport 160GB External...

1 Answer

WD Passport Elite 320 - won't install autobackup launcher


I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now)
1. Connect your WD ext. drive.
2. Click open Computer.
3. Double click open the WD blue icon.
4. Double click open WD_Windows Tools.
5. Double click open WD drive manager.
6. Double click open the Setup icon for Vista 64 (the other icon
is for x86 windows)
run the setup and it will take care of your problem. enjoy!

Dec 01, 2008 | Western Digital Passport WDXML800UE...

1 Answer

New WD My Book 160 GB won't open on my laptop, all hooked up


I have one of these. The USB port must be strong enough to run this drive. A powered USB hub between the computer should be used for best results.

On many laptops, the USB ports are not strong enough to operate this drive. On the desktop, only the main ports from the mother board are recomended.

Jerry G.

May 27, 2008 | Western Digital Computers & Internet

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