Question about Kenmore HE2 Plus Front Load Washer

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Loud noise during spin cycle. Bid from Sears was over $900.

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Buy a new machine,the spider gear is gone and the part is like 500 bucks,you used to much detergent and it eats the metal on the gear

Posted on Oct 16, 2010

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I too have the same problem with a 6 year old machine when i tokk it apart I found the inner and outer tub to be worn replace ment parts ($115.79, $345.61 ea ) basket also had broken spider gear ($350.42) and 2 broken shock absorbers @ $19.98 ea. for a total of $851.78 for parts alone no guess on what labor would be as i can do the work myself. So to recap purchased May 22,2004 for $1299.99 and 6 1/2 years later needs $851.78 worth of parts not counting tax and shipping to repair not a good deal, these machines are NOT worth buying! Used by just my wife and myself we live alone no kids used only recommended detergent that corroded the spider gear .

Posted on Nov 24, 2010

  • Sal DeAngelo Nov 25, 2010

    if you read the manual you would have seen how much detergent that you should use and you wouldn't of had that problem,to much detergent is what eats at the spider gear,most of the time it's not the machines fault,it's the owners from not running it correctly by adding to much detergent and overloading the machine,another thing i find is the machine doesn't drain,when i get there the pump is loaded with coins,pens and almost anything else you can think of that people leave in there pockets and they blame the machine,when i clear it and fill it with water theres always a ton of suds and nobody realy knows how much detergent they should use,most of them are filling the cap all the way up or half way up when it should be a quarter of a cup or even a little less because it's H.E. detergent.it's to much money for the labor and parts to repair it,you can buy a new machine when everything is said and done

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