Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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I've Windows 7 64-bit. I have an HP Officejet 6500 wireless printer. The scanner function doesn't work but the print and copy functions do. I've communicated with HP on more than one ocassion on this problem with nothing in the way of a satisfactory result. The scanner driver is not recognized whether I do the full install via wireless or USB connection. Have done numerous uninstalls and reinstalls, reboots etc, etc per HP instructions but still the same results. What can be done at this point?

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3 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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sgoswami
  • 114 Answers

SOURCE: HP officejet 6500 709n will not scan manually,

Try This :
Need to download the 64 bit OS driver from hp.com
First uninstall the complete Software from the computer
Unplug the USB cable;
Then put the CD in the computer ;
Goto My computer- Right click on Black HP logo - Click on Explore - Open UTIL (Folder)- Open CCC (Folder)- Double Click on UNINSTALLATION L3 file;
If you don't have the Cd Uninstall the software from Add and remove programs
Restart the computer ;
Click on the below given link it will help you download the software :
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-67766-1&lc=en&dlc=en&cc=us&lang=en&os=2100&product=3795406
Click on Download ;
Save to your desktop;
and then run the software;
Then while installation select the "Recommended" option and install it;
Try to scan from "HP Solution Center".. "home"
This should resolve your Issue
Regards Soumajit

Posted on Oct 23, 2009

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  • 2973 Answers

SOURCE: I've an HP-6500 Wireless Officejet

Amb,
It seems that the drivers for the scanner are malfunctioning. Please follow the link below and un and re install the device drivers.
http://www.fixya.com/support/r3559995-installing_devices_on_pcs_and_laptops

Posted on Oct 17, 2010

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