You need to email their customer service department.
LUIGI LAVAZZA S.p.A. (Lavazza Customer Service)
VAT number IT00470550013
C.so Novara, 59 - 10154 Turin Italy
Tel. +39 011 2408400
Fax + 39 011 2398333
e-mail: [email protected]
From experience it takes a few days for them to respond. Just be persistent with them ;)
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