I have Installed Tandberg LTO HH (LTO-3) Tape Drive in windows 2003 server.I am planing to use Veritas backup exec 10.0.5484.6 for backup.While installing Veritas backup exec 10.0.5484.6 in windows 2003 server I am getting following warning.... "One or more device on the computer are not supportable** " Device:Tape 0 This device is not supported**
The error is because the driver isn't loaded for the device. Look up how to add the device in symantec help. If windows recognizes it already then usually you can go to devices and add teh device from within symantec.
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The SLR60 is a SCSI device. First you need to acquire a SCSI adapter, such as an Adaptec 29160 or 39160 PCI SCSI adapter. Both the adapter and the SLR60 have 68-pin connections, so you will need a cable similar to this one: http://www.cablestogo.com/product/07858/3ft-scsi-3-ultra2-lvd-se-md68-m-m-cable-thumbscrew. Once you have all of this, connect the tape device via cable to the adapter. You will need a 3rd-party backup program, such as Seagate Backup Exec or NovaBackup.
I suspect that your backup software has "locked" the drive / library from the front panel.
This is why disconnecting / rebooting the library solves the issue.
If you are using backup exec or similar, try going to devices, selecting the library, right click and "unlock" before using the front panel buttons.
You could also use BUEX to do the tape moves for you instead of even touching the front panel.
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Mixing brands can be an issue because different brands might use different lubricants on the tape it self. I would check with the vendor - are are you positive you are using the excact same LTO version?
We have had the same problems with HP drives and Veritas. In our case it was not the drive per se. While I am assuming that based on the date of your post that you have moved to another solution, however, I will provide for you what we did.
First shut all down, disconnect the tape drive from the scsi cable, then restart. Go into computer management and turn all your backup exec services from auto to manual. Now go to devices and do a rescan. Once this is done and you see no tape drive whatsoever in the devices shut down the server. Reconnect the scsi cable to the drive and restart.
Go back into computer management, back to devices and rescan for hardware changes. Do you see it? If so, good! Sometimes a re-seating of connectors will do that. On the other hand, it could also be a tape driver from Veritas that just doesn't work (my case), take the original driver cd that came with the unit and start that loading up. Can you see it now? Can you use windows backup to access the tape drive? Now go into services and start the services individually. Go into backup exec and see if you can read your tape. Go back to services and reset all services back to auto. If you ever have to reinstall/upgrade backup exec, think twice about using their drivers.
what drives are inside as these units can come in several configs. For all SCSI units the Adaptec 29320 is good for fiber the qlogic cards are my prefered cards.
Drivers are available from sun for the library and drives although you can sometimes use the standard windows drivers for many drives. (search for LTO as the tape drive manufacturer in win drivers for LTO) Although best to use sun drivers if at all possible.
Library comes up as a medium changer in device manager.
What backup software are you using? If Backup exec then the latest version already comes with their drivers built in
First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!
Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.
If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.
Same problem with Backup Exec 10d and Superloader 3 LTO-3.
This is not my first problem with this Superloader. I think it is garbage and will likely be in the garbage very soon. Very expensive garbage unfortunately.